Senior Front- End Engineer

PagerDuty Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting diagnosing and remediating issues the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500 PagerDuty is the industry standard for organizations scaling resilient autonomous operations. Notable customers include Chipotle Cloudflare Docusign Fox Nvidia Salesforce Spotify Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering sales product marketing and beyond as we build the leading digital operations platform.

As a Senior Front-end Engineer in App Experience youll help lead PagerDuty through a highly strategic transformation from a pure product to a platform. PagerDuty is transitioning from a set of products to a platform that consists of a set of configurable flexible building blocks that can be leveraged to manage a variety of real-time work and real-time workflows. With that we are increasing our engagement with partners integrating other tools with PagerDuty consultants building bespoke solutions and customers customizing the platform and creating deeper integrations to fit specific environments and specific workflows.

The App Experience team is working closely with other product development teams internally who will leverage these building blocks to build new products. Were also working closely with customers and partners to better understand their needs as it comes to platform flexibility and customizability; our larger more sophisticated customers in particular are asking for a high level of customizability in terms of how they manage real-time work (such as AI agents alerts incidents post-incident reviews security events etc). Additionally you will be working closely with Product and UX to create our design system and help deliver innovative product features.

• Design and architect the set of flexible platform building blocks that will become the PagerDuty Platform.
• From day one youll be designing coding testing and shipping frontend interfaces and libraries that ensure we deliver secure highly reliable and scalable solutions to our customers.
• Since we own and operate what we build youll collaborate closely with engineers across teams.
• Youll be involved in mentoring and teaching frontend skills to other engineers at PagerDuty.
• Curating the frontend design system in a complex distributed system.
• Developing frontend architecture patterns that scale across the engineering organization and provide better user and developer experiences
• Writing unit integrations and e2e tests
• Owning and shepherding projects that our team takes on
• Creating alignment among various stakeholders about a recommended technical direction
• Expected to be part of our on-call team rotation

• You have 5 years experience building and managing web apps using a modern component based framework.
• Deep understanding of semantic HTML and client-side JavaScript.
• Knowledge about core parts of frontend engineering (state management performance accessibility styling infrastructure)
• Empathy - you can clearly communicate your thoughts and opinions to others and facilitate these technical discussions to a successful outcome.
• Commitment to ensuring our team works sustainably and inclusively. Read more about PagerDutys commitment to diversity & inclusion.
• You have strong experience in designing and building REST APIs.
• Experience with: React TypeScript Node CI/CD pipelines Git AI-driven development.
• Experience with agile (scrum kanban lean) delivery methodologies.
• Public cloud engineering on AWS (preferred) Azure or GCP platforms.

• Have worked on a component library or design system before
• Have worked on distributed React apps
• Favor regular incremental delivery over perfection.
• Strive for continuous learning and improvement for themselves and their teams.
• Are excited about ensuring that all of our systems scale smoothly.

• Youve played a key role or contributing role on architecting or building a developer platform.

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDutys .

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.