Senior Dynamics365 Engineer
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Job Summary
Job Description:
Company Description:
We Dream. We Do. We Deliver.
At Merkle a dentsu company we power the experience economy. Whetherwerebuilding the next greatapp running CRM at scale for global brands delivering technology architectures that support millions ofusers or providing world-class data identity and insights solutionsitsall in the name of craftingexperiences that set brands apart from the competition. Backed bydentsuslegacy of innovation andcreativity originating in Japanwevespent over 35 years helping brands build loyalty drive growth andconnect meaningfully with their audiences.
Wevebeen named a global Leader by top industry analyst firms in categories as wide-ranging as digitaltransformation and commerce experience designengineeringand technology integration digitalmarketing data scienceCRM andloyalty and customer data management.
Why choose Merkle
Innovation at Our Core:As part ofdentsusglobal network Merkle pushes the boundaries of customerexperience integrating creativity technology and data to drive real-world impact. For over 35 yearswevebeen innovating to meet the changing needs of our clients.
Global Reach with Local Expertise:With over16000 employeesacross 30 countries and part of a70000employeesnetwork at dentsu Merkle blends global insights with a deep understanding of localmarkets to deliver personalized effective solutions.
Collaborative Culture:At Merkle your ideas and contributions truly matter.Youlljoin a team that fostersinnovation collaboration and creative problem-solving. Together we work on impactful internationalprojects making meaningful connections every step of the way.
Job Description:
Responsible for leading the design customization and optimization of the CRM platform ensuring robust integration advanced data analytics and scalable solutions that align with the domains strategic objectives and drive customer relationship excellence while identifying new opportunities within the customer
Key Responsibilities:
- Lead the design and development of complex digital solutions in the CRM Domain
- Lead the development of complex software solutions.
- Provide technical guidance and mentorship to junior engineers.
- Ensure architectural integrity and consistency across the software development lifecycle.
- Develop and maintain software architecture documentation.
- Participate in project planning and estimation activities.
- Drive continuous improvement initiatives within the development team.
- Act as a subject matter expert (SME) for pitches and client work.
- Contribute to the vision and strategy of the team
Requirements:
- Excellent knowledge and experience in CRM Systems: Microsoft Dynamics in both backend and frontend (preference) Salesforce HubSpot.
- Be able to implement efficient scalable and maintainable CRM solutions.
- Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.
- Experience in leading and managing project development in Agile or Scrum environments.
- Experience with CI/CD and version control tools (e.g. GitHub GitLab Bitbucket Jenkins etc.).
- Ability to work independently and as part of a team managing multiple priorities and deadlines and guide junior members.
- Databases Ability to query databases for customer data extraction and & Automation
- Strong programming skills in APEX C# .net Integration
- Strong understanding of REST/SOAP APIs for integrating CRM with other Analysis & Reporting
- Strong experience with Excel Power BI Tableau or others to analyze customer data and generate Data Management
- Strong understanding of data segmentation customer lifecycle and & Debugging
- Ability to diagnose CRM-related technical issues and provide solutions.
- Team player with organizational skills and dedicated to transparency.
*Work visa sponsorship is not available.For local documentation (NIF NISS) please consult Portuguese authorities.
Additional Information
Benefits andperks:
25 vacation days
Enjoy 2additionalvolunteering days to support your passion project
Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental HealthFirst Aider and EmployeeAssisstanceprogram to support your well-being
Health insurance (also possible for family members)
Cutting Edge Technology & Latest IT tools
Software-house environment
Agile and Flexible working hours
Hybridworking:we combine flexibility with in-person collaboration with an expectation of 1 day per week/ 4 days per month in the office
Digital nomad policy
Focus on career development
Full access to Dentsu Academy our global online learning platform
Beers foosball and ping-pong! #workhardplayhard
Free breakfast every secondWednesdayof the month
Employee discounts
Team & Company events
Referral bonus program
*At dentsu Diversity Equity and Inclusion (DEI) is central to our vision: To be at the forefront of people-centered transformations that shape society.
We cherish the unique talents and perspectives of all individuals welcoming applicants regardless of gender gender identity nationality religion ethnicity cultural background sexual orientation age physical or mental ability. By embracing diverse perspectives we create meaningful change and sustainable growth for our people clients and society. Our hiring decisions are guided by qualifications and role-specific requirements ensuring a workplacefreefrom discrimination and harassment.
#LI-Hybrid #LI-MERKLE
Location:
Vila RealBrand:
MerkleTime Type:
Full timeContract Type:
PermanentRequired Experience:
Senior IC
About Company
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in approximately 120 countries.
