Senior Data Analyst CRM (mfd)
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Job Summary
At Flix we offer a dynamic work environment with competitive pay strong growth opportunities and a tech-driven approach to making travel more accessible sustainable and affordable.
As a Senior Data Analyst (m/f/d) you will join our global CRM team. This is an important role for CRM at Flix as we expand our capabilities redefine our communication strategy and constantly optimize for maximum growth as well as scalability and efficiency. We support global market growth with our marketing activities to increase repeated purchases and prevent churn. We always aim for cutting-edge technologies and a high level of innovation. By joining our team you will be a crucial part of driving the team forward developing our brands and customer communication throughout the globe.
About the Role
- Own CRM analytics and reporting across 45 markets delivering clear visibility into performance customer behavior and commercial impact
- Build and maintain Power BI dashboards providing real-time tracking of CRM performance targets and business trends
- Deliver actionable insights on campaign performance drivers of customer behavior value-generating segments and cross-market differences
- Develop scalable automated reporting solutions alongside deep-dive analyses and ad hoc business investigations
- Monitor and optimize key CRM KPIs (engagement conversion retention reactivation communication effectiveness) and customer lifecycle performance
- Partner with CRM data and product teams to improve segmentation personalization experimentation tracking quality and data reliability
- Evaluate A/B tests and proactively identify trends anomalies risks and opportunities presenting clear recommendations to senior stakeholders
About You
- 5 years of experience in data analytics or BI ideally within CRM marketing or e-commerce environments
- Proven track record of building dashboards and automated reporting solutions for non-technical stakeholders
- Strong SQL expertise (CTEs window functions multi-table joins) in a modern cloud data warehouse preferably Snowflake
- Advanced Power BI skills including data modeling DAX and best-practice dashboard design and visualization
- Solid understanding of marketing and CRM KPIs (conversion engagement attribution customer lifetime value)
- Experience working cross-functionally with product engineering and marketing/CRM teams; familiarity with marketing automation tools (e.g. Braze is a plus)
- Strong data storytelling statistical literacy (e.g. significance testing) and a structured detail-oriented and autonomous working style
- Proficiency in English
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you dont meet 100% of the requirements we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling courses and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes training courses and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location please check out this link:Locations - Flix Career
Why Join Flix
At Flix youll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative make an impact and shape your own career path.
As we continue to expand across the globe you can make a real difference in how we work.
If youre ready to grow and lead your journey Flix is the place for you!
Required Experience:
Senior IC
About Company
Join Flix for a tech-driven, international career with a focus on sustainability, teamwork, and personal growth.
