Senior Business Analyst Process & Operational Excellence

Our company is part of EDP a global energy group present in around 30 markets with a particular emphasis on renewable energies. With more than 45 years of experience we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030 leading the energy transition. With more than 13000 employees around the world we are committed to using our energy and heart to drive a better tomorrow.

BPO Managment department is looking for an Senior Business Analyst Process & Operational Excellence.

Leads complex business analysis process transformation and operational improvement initiatives acting as a domain expert and senior reference between business and technology. The role supports management with strong problemframing analytical and advisory capabilities ensuring solutions are welldefined adopted and deliver measurable value across residential energy and energyservices processes (ML B2C PT)

What you will do:

• Lead complex business analysis activities: elicitation definition and validation of functional and nonfunctional requirements ensuring quality consistency and alignment with business value
• Prioritize requirements and initiatives based on value risk and feasibility applying structured decision frameworks
• Drive endtoend process transformation and operational improvement identifying gaps inefficiencies and system constraints
• Act as key liaison between business IT and digital teams to implement process system and automation improvements
• Define the right problems to solve by understanding business goals KPIs operational context and market constraints; translate ambiguous challenges into structured problem statements and valuedriven initiatives
• Provide senior advisory support to management including evaluation of business cases risks feasibility and expected ROI
• Support change management and adoption including rollout planning training needs definition and business readiness ensuring that solutions are actually adopted
• Use data and operational insights to produce actionable recommendations and support continuous improvement
• Promote initiatives that improve customer experience service quality and operational efficiency.

Employment type: Full-Time

Work site: Hybrid Model

City: Lisbon

What are we looking for:

• Bachelors or Master degree in Business Management Management and Information Systems Business Analytics or a related field
• More than 6 years experience in business analysis process optimization and operational transformation;
• Strong consulting mindset with ability to operate at both strategic and handson levels in complex environments;
• Proven capability to influence stakeholders and guide decisionmaking into actionable recommendations.

More than academic knowledge and technical skills we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with our purpose.

Equal opportunities for all

Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people and we are committed to fostering a sense of belonging for each person who is part of the EDP group.

Need more reasons to apply

As a top employer we:

Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;

Respect and value each person providing a flexible healthy and inclusive workplace with a range of attractive benefits;

Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;

Our efforts have resulted in several distinctions over time highlighting the EDP groups strong positioning and its dedication and commitment to attracting and retaining the best talent:

Top employer certification by Top Employers Institute

Part of the Bloomberg Gender-Equality Index

Global certification as a family-responsible company by Fundación Másfamília

Top 100 Workplaces by Houston Chronicle

Discover our tips to enhance your performance during the recruitment process and apply until June 182026 if you think you are the right fit for this opportunity.