Senior Associate Scrum Master

Career Category

Job Description

Join our team at AMGEN Capability Center Portugal consistently recognized among the top companies in the Best Workplaces ranking by Great Place to Work in 2026 we were once again distinguished as one of the top Best Workplaces in the country (category 201500 employees) reinforcing our commitment to an exceptional employee experience and workplace culture.

We are a team of over 500 talented individuals spanning more than 30 functions and areas of expertise and representing over 40 nationalities. Together we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology.

This is your opportunity to explore a world of possibilities across areas such as Data & Analytics Digital Technology & Innovation Cybersecurity R&D Operations Global Distribution Finance Regulatory Affairs General & Administrative Human Resources and many more.

Located in the heart of Lisbon our AMGEN office fosters a culture of innovation excellence and purpose. Come thrive with us at AMGEN supporting our mission To Serve Patients.

What we do at AMGEN matters in peoples lives.

Senior Associate Scrum Master

LIVE

WHAT YOU WILL DO

Role Description:

Amgen Capability Centre Portugal is a key contributor to the companys global digital transformation initiatives delivering secure compliant and user-friendly digital solutions. As part of the Global Medical Client Facing Technology team you will play a key role in supporting Agile delivery across digital platforms that support commercial medical and patient-focused capabilities.

In this role you will serve as a Scrum Master for one or more Agile teams. You will facilitate sprint ceremonies support backlog refinement track delivery progress help remove impediments and enable the team to improve Agile ways of working.

A key part of this role is to review Agile delivery metrics on a regular basis including sprint velocity burndown capacity due-date adherence risks dependencies and overall team progress. The Scrum Master will share meaningful insights with the team highlight areas for improvement and prepare periodic status reports for leadership.

You will work closely with Product Owners Business Analysts architects developers business stakeholders QA teams and cross-functional teams in locations across the Globe such as India USA and UK to support high-quality Salesforce and digital platform delivery aligned with Amgens mission to serve patients. Prior Salesforce exposure is preferred as it will help the Scrum Master coordinate more effectively with development and QA teams and support Salesforce testing-related discussions when needed.

Roles & Responsibilities:

• Act as Scrum Master for one or more Agile delivery teams and help the teams follow Scrum SAFe and Agile best practices.

• Facilitate Agile ceremonies including Sprint Planning Daily Stand-ups Backlog Refinement / Functional Grooming Sprint Reviews Sprint Demos and Retrospectives.

• Partner with Product Owners and Business Analysts to support backlog readiness user story clarity prioritization acceptance criteria review and business alignment.

• Identify track remove and escalate impediments risks and dependencies that may impact sprint delivery due dates or team commitments.

• Coordinate with cross-functional teams platform teams business stakeholders QA teams and dependent delivery groups to resolve blockers and clear dependencies in a timely manner.

• Analyse Agile delivery metrics such as sprint velocity burndown capacity due-date adherence risks dependencies and spillovers on a regular basis.

• Share actionable insights with Agile teams to improve planning accuracy sprint execution backlog readiness and delivery predictability.

• Prepare periodic sprint status and metrics reports for leadership highlighting progress risks blockers dependencies delivery trends and key actions.

• Help teams keep Jira Confluence Jira Align or similar Agile tools accurate and up to date for sprint tracking reporting and dependency management.

• Support collaboration between Product Owners Business Analysts development teams and QA teams by helping clarify sprint scope testing timelines dependencies and readiness for demos or releases.

• Support ART-level coordination where applicable including PI Planning preparation dependency tracking team-level inputs and alignment with broader program objectives.

• Contribute to improving Agile practices within the Global Medical Technology team and promote a culture of accountability collaboration transparency and continuous learning.

WIN

WHAT WE EXPECT OF YOU

Basic Qualifications:

Masters degree and 3 years of Computer Science Business Engineering IT or related field experience OR
Bachelors degree and 4 years of Computer Science Business Engineering IT or related field experience

Preferred Qualifications:

• BS/MS in Computer Science Information Technology Business Engineering Life Sciences or a related field.

• 4-5 years of experience supporting Agile software delivery teams in enterprise technology environments.

• Experience facilitating sprint ceremonies backlog refinement sprint demos retrospectives and cross-functional delivery discussions.

• Experience preparing Agile delivery metrics sprint status reports and leadership updates using sprint velocity burndown capacity risks and dependency data.

• Experience working in Agile/Scrum teams within healthcare pharmaceutical or regulated enterprise environments.

• Experience supporting (E.g. Salesforce) enterprise platform delivery teams including release planning dependency management and cross-functional coordination.

• Ability or willingness to support testing-related coordination when needed including functional scenario review UAT/demo readiness and validation against user stories and acceptance criteria.

• Experience supporting ART-level ways of working including PI Planning Scrum of Scrums dependency discussions release planning forums ART ceremonies and coordination across multiple Agile teams.

• Understanding of SAFe practices Agile delivery metrics and scaled coordination models.

• Experience working with global teams across multiple time zones and in matrixed organizations.

Must-Have Skills:

• Strong understanding of Scrum SAFe and Agile delivery practices.

• Practical understanding of sprint execution backlog refinement impediment management dependency tracking and continuous improvement.

• Hands-on experience facilitating Agile ceremonies and helping teams stay aligned to sprint goals and delivery commitments.

• Ability to analyse Agile delivery metrics such as velocity burndown capacity due dates blockers dependencies and spillovers.

• Ability to prepare clear sprint status reports and communicate delivery progress risks blockers and improvement areas to teams stakeholders and leadership.

• Experience using Agile project management tools such as Jira Confluence and Jira Align for sprint tracking reporting and dependency management.

• Strong communication and stakeholder management skills to work effectively with Product Owners Business Analysts technical teams QA teams business partners and leadership stakeholders.

• Good problem-solving skills with the ability to use sprint data and team feedback to support delivery improvement.

Good-to-Have Skills:

• Workshop facilitation training or Agile coaching experience.

• Experience working with Salesforce development lifecycles releases platform constraints and integrated delivery environments.

• Good to have Salesforce knowledge or prior exposure to Salesforce delivery especially experience with Salesforce Lightning Web Runtime (LWR) Salesforce application behavior release cycles and platform constraints.

• Ability to understand Salesforce functional flows and support test planning UAT coordination demo preparation and validation discussions when required.

• Ability to coach and influence teams without direct authority in a matrixed global organization.

• Experience creating dashboards or reports in Jira Jira Align Confluence or similar Agile delivery tools.

Professional Certifications:

• Certified SAFe Scrum Master or similar certification (required)

• Certified ScrumMaster (CSM) Professional Scrum Master (PSM) or similar Scrum certification (good to have).

• Certified SAFe RTE SAFe STE or similar scaled Agile certification (optional).

Soft Skills:

• Excellent people facilitation and project coordination skills.

• Ability to work remotely and collaboratively with cross-functional teams and stakeholders in a Global organisation

• Ability to manage multiple priorities successfully in a fast-paced environment.

• Strong analytical mindset with the ability to review delivery metrics and turn them into clear action items.

• Clear and concise communication skills with the ability to provide effective updates to teams and leadership.

• Team oriented with a strong focus on achieving team goals and business outcomes.

• Proactive self-motivated and adaptable in a dynamic global environment.

• High level of accountability ownership and commitment to continuous improvement.

THRIVE

WHAT YOU CAN EXPECT OF US

• Vast opportunities to learn develop and move up and across our global organization.

• Diverse and inclusive community of belonging where colleagues are empowered to bring ideas to the table take risks and act.

• Generous AMGEN Total Rewards Plan comprising healthcare finance wealth and career benefits.

• Flexible work arrangements.

Objects in your future are closer than they us.

EQUAL OPPORTUNITY STATEMENT

AMGEN is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Salary Range