Sales Operations Specialist

Job Title: Sales Operations Specialist
Location: Lisbon (Hybrid)
Employment Type: Full-Time

About Us

Cyncly is a global technology powerhouse with 2400 employees and 70000 customers across 100 countries. Cyncly transforms the way customizable products and spaces are imagined designed sold managed and made. Our end-to-end software solutions connect professional designers retailers and manufacturers to the worlds largest repository of product content. Today our business spans across the Kitchen & Bath Furniture Window Glass & Door and Flooring industries with operations in North & South America Europe Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions backed by leading growth private equity firms specialized in technology.

Opened in 2025 our Lisbon Regional Operation Center has grown to over 70 employees within less than ten months with ambitious plans to expand to 300 employees by 2027.

About the Role

The Sales Operations Specialist will play a critical role in supporting the global WDG sales organization across APAC EMEA and North America.

This position is focused on driving operational excellence across sales through reporting analytics pipeline management financial tracking and process optimization. You will act as a key partner to sales leadership helping improve visibility into performance while ensuring consistency and discipline across sales operations.

This is a highly cross-functional role working closely with Sales Finance Customer Success and Marketing teams globally.

Key Responsibilities

Sales Reporting & Analytics

• Build maintain and continuously improve sales reporting dashboards and KPIs
• Track pipeline health conversion rates win/loss trends and forecasting accuracy
• Deliver regular reporting on sales performance across regions and segments
• Support leadership with insights to drive strategic decision-making

Pipeline & Forecast Management

• Ensure accuracy and consistency of pipeline data within CRM systems
• Monitor deal progression and stage movement across global regions
• Support weekly monthly and quarterly forecast cycles
• Partner with sales leaders to improve forecasting discipline and predictability

Financial & Commercial Performance Support

• Assist with tracking revenue performance against targets
• Support analysis of bookings renewals expansion and churn trends
• Provide visibility into sales performance that informs P&L and financial planning
• Partner with Finance to align sales reporting with financial metrics

Sales Process & CRM Optimization

• Maintain CRM data integrity and enforce best practices across teams
• Drive adoption and effective usage of Salesforce and sales engagement tools
• Identify opportunities to streamline workflows and reduce administrative burden for sales
• Support implementation of new tools processes and sales methodologies

Global Sales Coordination & Support

• Act as a central coordination point across APAC EMEA and NAM sales teams
• Support execution of global sales initiatives and operational rollouts
• Assist with territory planning account segmentation and coverage models
• Provide operational support for key strategic accounts and initiatives

Operational Excellence

• Create standardized reporting templates and documentation
• Support sales cadence (QBRs pipeline reviews forecasting calls)
• Ensure alignment between Sales Customer Success and other internal stakeholders
• Help drive accountability and consistency across the global sales organization

What Were Looking For

• 25 years of experience in Sales Operations Business Operations or Revenue Operations
• Strong analytical skills with the ability to translate data into actionable insights
• Experience working with CRM systems (Salesforce preferred)
• Strong proficiency with Excel and reporting tools
• Experience supporting global or multi-region sales teams is a plus
• Solid understanding of SaaS or enterprise sales environments
• Strong attention to detail and data accuracy
• Highly organized with the ability to manage multiple priorities and stakeholders
• Excellent communication and collaboration skills

• Proactive problem-solving mindset with a focus on continuous improvement

Working for Us

At Cyncly we call our team OneCyncly a reflection of how we work together as one united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences perspectives and skills and we thrive when we work together with openness trust and respect.

Here youll join a group of colleagues who take ownership solve problems and focus on making an impact. We embrace curiosity welcome new ideas and see mistakes as opportunities to learn. Youll have the freedom to work flexibly and autonomously supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone from every background to bring their authentic self to work. Because when we collaborate challenge each other and share what we know we build something better together.

If you want to work in a place where your ideas matter your growth is valued and your work shapes the spaces people live work and play in come join us.