Sales Operations Analyst

Join GuestCentric and play a vital role in keeping our commercial organization running smoothly as we continue to grow.

This is not a sales role. Instead youll be the backbone supporting Sales Customer Success Finance and Technical Support by ensuring our commercial processes are accurate efficient and scalable.

No two days are alike. One day you might be reviewing contracts; the next building a dashboard for the sales team cleaning up CRM data or troubleshooting a workflow glitch. Youll drive improvements in forecasting reporting and processes ensuring seamless information flow across teams.

This role is perfect for someone who enjoys diving deep into how a business operates loves working with systems and data and finds satisfaction in simplifying and streamlining workflows. If you often wonder Why are we still doing this manually youll thrive here.

While technology is an essential tool the true goal is to enable people to collaborate more effectively.

As a trusted partner across the business youll ensure information flows steadily processes run smoothly and teams stay aligned.

Key Responsibilities

• Analyze sales processes to spot opportunities for automation and improvement.
• Configure and optimize Salesforce using Flows validation rules approval processes and integrations.
• Maintain high-quality CRM data and champion data governance best practices.
• Create dashboards and reports that empower Sales and Account Management to track performance and make informed decisions.
• Collaborate closely with Sales Customer Success Finance and Technical Support to understand needs and deliver practical solutions.
• Continuously seek ways to boost efficiency and reduce manual tasks.

What Were Looking For

This role suits someone who enjoys enhancing business operations and making a measurable impact across multiple teams rather than focusing on just one department.

• 13 years of experience in operations or business analytics.
• Experience with CRM systems; Salesforce knowledge is a plus but not essential if youre eager to learn.
• Strong analytical skills with impeccable attention to detail.
• Passion for improving business processes through automation.
• Comfortable working with data and spotting inconsistencies.
• Able to juggle multiple priorities and carry tasks to completion.
• Curious proactive and pragmatic problem solver.
• Fluent in written and spoken English and Portuguese.