Russian Speaking Customer Advisor

*** This role is only for candidates based in Portugal***

Ready to take your career to the next level within Lisbons most multicultural business hub We are looking for energetic Russian-speaking Support Consultants to represent an industry-leading social media this role you will act as a vital point of contact for users worldwide working to cultivate an online environment that is helpful secure and highly connected.

• Digital Correspondence: Address account recovery data privacy and feature questions from Russian-speaking users via digital chat and email.
• Technical Troubleshooting: Investigate diagnose and resolve software and user-interface anomalies to maximize platform usability.
• Community Moderation: Help users understand corporate safety policies to ensure the digital space remains welcoming and constructive.
• Service Standards: Deliver empathetic professional and efficient support to hit targeted departmental benchmarks.

• Communication Mastery: Native or fluent Russian capabilities supplemented by a B2 standard of English for corporate communications and initial onboarding modules.
• Local Paperwork: You must already possess legal authorization to work in Portugal such as a Portuguese Residence Permit (Título de Residência) EU Passport or Refugee Status. Candidates currently residing abroad are not eligible.
• Professional Background: While a history in customer care is a plus it is entirely optional. We offer thorough paid professional training to guarantee your readiness.
• Schedule Flexibility: Willing and able to handle changing rotational shift patterns in a highly collaborative setting.

• Gross Compensation: 1237 per month (based on a standard 12-month payroll).
• Weekly Hours: 40 hours per week structured over 5 working days.
• Shift Duration: 8 hours of daily labor combined with a 60-minute lunch interval.
• Roster Window: Variable shifts assigned between Monday and Sunday running within the daily operation hours of 07:00 to 00:00 (Midnight).

• Upward Mobility: Excellent prospects for fast-track career growth with entry-level agents regularly transitioning into Quality Assurance Training and Leadership positions.
• Medical Cover: Comprehensive private healthcare plans alongside employee wellness incentives.
• Office Climate: A high-end modern workspace shared with diverse colleagues from more than 50 countries.
• Lifestyle Additions: Free local language classes company-sponsored surf days sports tournaments and group outings.
• Job Security: Competitive reliable earnings linked with a globally recognized social media enterprise.