Russian Speaking Customer Advisor

*** This role is only for applicants based in Portugal***

Are you looking to advance your career within a diverse vibrant hub in Lisbon We are seeking motivated Russian-speaking Customer Support Representatives to join an international team dedicated to a major global social media this position you will serve as the primary contact for users helping to maintain a secure helpful and highly connected online community.

• Customer Care: Deliver top-tier support to Russian-speaking users through email and chat channels handling inquiries about account access security and general site functionality.
• Issue Resolution: Diagnose and resolve technical glitches to guarantee a smooth user experience.
• Community Safety: Educate users on platform policies and community guidelines to promote a constructive digital atmosphere.
• Key Performance Metrics: Achieve daily productivity and quality targets while demonstrating empathy and professionalism.

• Linguistic Ability: Near-native or native proficiency in Russian paired with a solid command of English (minimum B2 level) for training modules and internal team communication.
• Work Authorization (Mandatory): You must already possess valid Portuguese residency (Título de Residência) an official Refugee Card or EU citizenship. Applications requiring international relocation or visa sponsorship from abroad cannot be considered.
• Background: Previous experience in a customer-facing role is advantageous but not mandatory. We offer comprehensive paid training from day one.
• Flexibility: Ability to thrive in a fast-moving environment and work a rotating shift schedule.

• Monthly Base Pay: 1237 Gross (distributed over 12 months).
• Hours: 40 hours per week 5 days a week.
• Daily Schedule: 8 hours of active work plus a 1-hour unpaid lunch break.
• Shift Times: Rotational schedules operating Monday through Sunday between the hours of 07:00 and 00:00 (Midnight).

• Professional Advancement: Clear pathways for upward mobility; we actively promote internal talent to Team Lead and Analyst positions.
• Health Coverage: Private medical insurance from day one along with company wellness initiatives.
• Work Environment: A contemporary tech-driven workspace featuring a diverse team representing over 50 countries.
• Social Benefits: Complimentary Portuguese language courses corporate sports leagues surf outings and team-building events.
• Brand Stability: Secure employment collaborating directly with one of the most recognized names in modern tech.