Responsible AI Literacy & Enablement Manager

Join our team at AMGEN Capability Center Portugal consistently recognized among the top companies in the Best Workplaces ranking by Great Place to Work in 2026 we were once again distinguished as one of the top Best Workplaces in the country (category 201500 employees) reinforcing our commitment to an exceptional employee experience and workplace culture.

We are a team of over 500 talented individuals spanning more than 30 functions and areas of expertise and representing over 40 nationalities. Together we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology.

This is your opportunity to explore a world of possibilities across areas such as Data & Analytics Digital Technology & Innovation Cybersecurity R&D Operations Global Distribution Finance Regulatory Affairs General & Administrative Human Resources and many more.

Located in the heart of Lisbon our AMGEN office fosters a culture of innovation excellence and purpose. Come thrive with us at AMGEN supporting our mission To Serve Patients.

What we do at AMGEN matters in peoples lives.

Responsible AI Literacy & Enablement Manager

LIVE

WHAT WILL YOU DO

The Manager Responsible AI Literacy & Enablement will lead enterprise efforts to ensure Amgen colleagues can understand and apply responsible ethical and compliant AI practices in their day-to-day work.

This role focuses on two core areas:

• Responsible AI literacy: Designing and scaling a layer of enterprise learning focused on responsible use governance and risk and regulatory awareness complementing existing AI literacy efforts focused on AI fundamentals and adoption
• Enablement: Reimagining how Responsible AI and governance guidance is delivered so that employees can access and apply the right rules expectations and guidance at the point of need not just through static documents or training

The role operates within a coordinated AI Literacy scaling model working across teams to ensure consistency avoid duplication and enable practical adoption of Responsible AI expectations across the enterprise.

The responsibilities of the role will include:

1. Responsible AI Literacy (Enterprise Layer)

• Define and lead the enterprise Responsible AI literacy strategy focused on responsible and ethical AI use governance expectations as well as risk and regulatory awareness
• Design a scalable Responsible AI literacy layer that complements foundational AI training supports function-led role-based learning and ensures consistent enterprise-wide messaging
• Coordinate Responsible AI literacy within a broader AI literacy model collaborating with the AI Literacy and GTM (Go-to-Market) teams to align scope avoid duplication and ensure integration across learning layers
• Coordinate with functions on role-based training efforts to align content identify where enterprise coverage can be leveraged and maintain consistency with Responsible AI expectations and standards.
• Define and track adoption and effectiveness metrics (e.g. reach role-based coverage usability correct application of guidance)
• Identify gaps in understanding or application and continuously improve literacy and enablement approaches

2. Responsible AI Enablement

• Design and implement new approaches that extend beyond formal training and static policies SOPs and guidance documents to make Responsible AI and AI governance guidance actionable at the point of need
• Explore and deliver innovative enablement mechanisms such as interactive or conversational guidance tools embedded workflow support and context-aware access to policies standards and decision logic to help colleagues find and apply expectations consistently
• Partner with technical teams to prototype and scale enablement solutions that improve usability and correct application of Responsible AI expectations

WIN

WHAT WE EXPECT OF YOU

Minimum requirements

• Masters degree and 4 years of Responsible AI AI governance AI risk digital transformation learning strategy compliance technology enablement or related experience or
• Bachelors degree and 6 years of Responsible AI AI governance AI risk digital transformation learning strategy compliance technology enablement or related experience
• Working knowledge of practical AI use risks and Responsible AI principles. A computer science degree is not required but candidates should be familiar with self-service AI tools and comfortable engaging with technical teams and translating technical governance and risk concepts into practical business guidance
• Familiarity with Responsible AI AI governance AI risk management and emerging AI regulatory and standards-based expectations such as the NIST AI Risk Management Framework and trustworthy AI characteristics EU AI Act concepts and internal AI governance practices
• Ability to partner with technical teams to define requirements prototype solutions test usability and scale practical enablement solutions
• Strong systems thinking and problem-solving skills with the ability to identify where employees need guidance what decisions they are trying to make and how enablement can be delivered in practical workflow-relevant ways

Preferred requirements

• Background in enterprise literacy enablement governance or behavior-change programs in complex matrixed organizations
• Familiarity with enterprise learning ecosystems layered literacy models role-based enablement or function-led training coordination
• Experience developing or deploying AI-enabled enablement tools such as chatbots knowledge assistants retrieval-based guidance tools workflow copilots or other interactive guidance mechanisms
• Experience with human-centered design service design product management UX research instructional design behavioral science or change management
• Prior work in a regulated industry such as biotechnology pharmaceuticals healthcare financial services or another environment with significant compliance privacy security quality or regulatory expectations

THRIVE

WHAT YOU CAN EXPECT OF US

As we work to develop treatments that take care of others we also care deeply for our teammates well-being and growth.

• Vast opportunities to learn develop and move up and across our global organization.
• Diverse and inclusive community of belonging where colleagues are empowered to bring ideas to the table take risks and act.
• Generous AMGEN Total Rewards Plan comprising healthcare finance wealth and career benefits.
• Flexible work arrangements.

APPLY NOW

Objects in your future are closer than they appear. Join us.

EQUAL OPPORTUNITY STATEMENT

AMGEN is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Salary Range