remote Dutch-Speaking Customer Support Specialist

Lisbon Portugal (Work from Home)
Full-time FinTech Industry

Start Date: 5/11

Launch Your International Career in FinTech

Are you a Dutch speaker looking to build a meaningful career in a fast-growing digital finance environment

Join a global leader in online payments and digital wallet solutions supporting millions of users worldwide. This is your chance to step into an international high-impact role where customer experience meets financial technology.

Whats in It for You

Work from Home
Stable MondayFriday schedule (08:0017:00) weekends off
salary: 1100 gross x 14 salaries
80 gross/month complexity bonus

Meal allowance: 7.63 net/day

Paid training & continuous development
Multicultural environment with real career growth opportunities

Your Mission

As a Customer Support Specialist youll play a key role in helping customers manage their digital wallet accounts while ensuring a smooth and secure financial experience.

Youll handle both customer support and collections-related interactions making a real difference in customers financial journeys.

Key Responsibilities

• Manage inbound & outbound calls as well as written communication

• Support customers with account funding and transactions

• Negotiate payment solutions and secure commitments to pay

• Investigate and resolve account and collection-related queries

• Educate customers on account history products & protection policies

• Identify and support vulnerable customers with care and empathy

• Coordinate with internal teams and transfer cases when needed

• Accurately update systems with call outcomes and next steps

• Schedule follow-ups and ensure consistent customer engagement

What Were Looking For

Dutch (C2 level) English (B2)
12 years experience in customer support retail hospitality or call center
Strong communication & negotiation skills
Comfortable working in fast-paced target-driven environments
Tech-savvy with good knowledge of MS Office & online tools
Ability to multitask and manage priorities effectively
A proactive mindset with a focus on results and customer satisfaction

Experience in FinTech financial services or online payments is a strong advantage!

What Makes You Stand Out

• You stay calm under pressure and handle sensitive financial conversations professionally

• You are solution-oriented and take ownership of customer cases

• You combine empathy with efficiency especially in challenging situations

Work Model: Remote from mainland Portugal.

Why This Role

This isnt just another customer service job its your gateway into the world of digital finance where youll gain valuable experience in payments collections and customer lifecycle management.

If youre looking for stability international exposure and career growth this opportunity is built for you.

Ready to Apply

Send your CV today and take the next step in your international career!