remote Digital Payments Service Advisor with German

Start Date: 30/07/2026
Location: remote from Continental Portugal

Languages: German C2 level (required) English B2 level (comfortable)
Contract: 6-month renewable
Schedule: Rotative shifts: Monday to Sunday - 08:00 and 19:00 (rotative shifts - possibility to extend late shift until 21:00 as per client agreement - didnt happen since the line opened)

Days off: 2 days (rotative)

About the Company

We are Europes leading mobile point-of-sale (mPOS) company revolutionizing the payment just 5 years weve empowered small businesses and entrepreneurs by turning smartphones into secure easy-to-use card readers. With no hidden fees transparent pricing and accessible onboarding were changing the way people do business.

Operating in 31 countries including Germany the UK and Brazil were a truly global player with over 1000 passionate employees worldwide.

What Youll Be Doing

As a Customer Service Representative youll be the frontline of our customer happiness. Your mission is to help our French-speaking merchants thrive by offering exceptional support and ensuring they can run their businesses smoothly.

• Provide friendly and effective support to French-speaking customers via phone email live chat and social media.
• Assist with product inquiries account setup and troubleshooting to help merchants make the most of our payment solutions.

• Collaborate with Sales Marketing and Tech teams to find the best solutions for customer requests.

• Be proactive in improving customer experience suggesting process improvements and contributing to a better service journey.

• Previous customer support or contact centre experience (a big plus!).

• Youre tech-savvy using a smartphone or tablet is second nature to you.

• Strong communication skills in German (C2) and comfortable in English (B2).

• Youre a natural helper patient friendly and solution-oriented.

• You remain calm under pressure and stay organized even on a busy day.

• Youre curious persistent and ready to go the extra mile to find the right answer.

Whats in It for You

• Base Salary: 1100/month x 14 months

• Attendance Bonus: up to 50/month

• Meal Allowance: 7.63 net per working day

• Career Development: Grow within a fast-paced global tech company

• Dynamic Work Environment: Diverse team innovation-driven culture and supportive colleagues

• Relocation Support: We help with documentation and onboarding in Portugal