Remote Customer Service Role

Location: Remote (from Continental Portugal)
Office Base: Braga
Start Date: 4/Jun/26
Contract Type: Full-Time Permanent

About the Role

Are you ready to take your career to the next level with one of the worlds most renowned premium automotive brands Were looking for passionate Dutch-speaking Customer Service Specialists to join our dynamic support team. Youll play a key role in delivering top-tier service experiences to clients across Europe all from the comfort of your home in northern Portugal.

What Youll Do

• Be the voice of a leading global car manufacturer (brand confidential) handling inbound calls emails and chat
• Support customers with a range of topics from technical inquiries to general service support
• Ensure customer satisfaction by delivering clear empathetic and solution-oriented assistance
• Collaborate with internal departments to resolve complex cases
• Work in a fast-paced multilingual environment with the highest standards of quality

• Dutch C2 (native or near-native proficiency)
• English B2 (intermediate proficiency)

• Rotating Shifts: Monday to Friday 8 am - 8 pm
• 2 days off per week
• Full remote working model for the north of Portugal
• Flexibility is key this role requires availability across different shifts including nights and weekends

• Base Salary: 1100/month (x14 months/year)
• Complexity Bonus: 80/month (x11 months/year)
• Position Bonus: 20/month
• Meal Allowance: 7.63/day (net)
• Private Health Insurance: Provided from day one (100% free after 6 months)
• Full remote setup career development opportunities with a global industry leader

• Passionate about delivering exceptional customer service
• Comfortable with working on a rotational shift schedule
• Have previous experience in customer support (preferably in the automotive tech or mobility sector)
• Tech-savvy and quick to learn new tools and platforms
• Thrive in a remote multicultural environment

1. Application Review
2. Language Assessment (Dutch and English)
3. 12 Client Interviews (in Dutch)

• Be part of a prestigious international project
• Enjoy the stability and benefits of a long-term contract
• Work from home with a supportive friendly team
• Grow your career in customer service with real development pathways

Ready to accelerate your career Apply now and become part of something exceptional.