Quality Analyst (Indonesian)

David Kennedy Recruitment partnered with a renowned tech BPO company to find a Indonesian speaking Quality Analyst to join their team in Lisbon.

Position: Quality Analyst

Location: Lisbon Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review and evaluate different types of digital content (e.g. text images audio video) in accordance with established guidelines

• Assess content for accuracy relevance quality and compliance with policies and standards

• Contribute to quality assurance processes ensuring deliverables meet organizational and client expectations

• Provide clear well-reasoned evaluations and maintain consistency in decision-making

• Participate in training sessions to stay updated on policies processes and best practices

• Join calibration sessions to ensure alignment across evaluation standards

• Support additional projects or tasks outside core responsibilities as needed

• Revise refine or improve prompts responses and related content where required.

REQUIREMENTS:

• Native/fluent in Indonesian with strong written and oral skills as well as proficiency in English (at least B2)

• Bachelors degree will be considered as an advantage

• Proficiency with basic computer operations and ability to maintain an efficient typing speed (2530 words per minute or higher)

• Familiarity with productivity tools and spreadsheets (e.g. Google Workspace or equivalent)

• Strong verbal and written communication skills with the ability to explain reasoning clearly and logically

• Understanding of guidelines policies and best practices for content evaluation

• Experience in analyzing and comparing information from multiple sources

• High attention to detail with strong analytical skills to assess accuracy relevance and alignment with intended purpose

• Research skills to verify information and identify reliable sources

• Critical thinking ability to recognize bias inconsistencies and limitations in content

• Commitment to accuracy quality and adherence to ethical and legal standards.

OFFER:

• Lunch vouchers 913 EUR per day

• 100 EUR transportation allowance or company shuttle

• Health insurance

• Guidance and tools to reach career potential

• And much more!