Product Analyst Case Standards

Support the definition and implementation of global case standards that enable consistent high-quality case handling through clear guidance structured workflows and unified service expectations.

Key Responsibilities

• Analyze current and target case handling processes across markets services and after-sales support functions.
• Document case workflows case documentation standards interaction principles quality expectations and operational guidance.
• Support Product Managers and stakeholders in translating case standards into clear requirements backlog items and acceptance criteria.
• Identify gaps dependencies and improvement opportunities in case management processes and documentation practices.
• Collaborate with business operations training and delivery teams to support adoption of standardized case handling practices.
• Contribute to testing rollout readiness and continuous improvement of case standards.

Required Profile

• Experience as a Business Analyst Product Analyst Functional Analyst or similar role in customer service CRM case management or operational process environments.
• Strong ability to map processes document requirements and translate service expectations into operational standards.
• Good understanding of case lifecycle management service quality documentation practices and customer-focused resolution processes.
• Comfortable collaborating with product business and technology teams in an Agile delivery environment.
• Structured detail-oriented and able to communicate clearly with international stakeholders.

Nice to Have

• Experience with Salesforce or similar CRM platforms.
• Experience in contact center environments customer engagement platforms or after-sales support operations.
• Knowledge of automotive industry processes international rollout projects or multi-market standardization initiatives.

Benefits

• Remote work
• Food ticket
• Health insurance
• Training and access to certification vouchers
• Work-life balance initiatives
• Referral program
• Birthday off
• Give back day enjoy a day to give back to society!