Privacy Analyst

Position Overview:

A Privacy Analyst Customer Support is responsible for ensuring the success of our customers by effectively managing tickets coming from customers / end users / law enforcement entities about local privacy laws privacy policies Risk & compliance regulatory or legal concerns. Apart from day-to-day activities the candidate is expected to be involved in driving internal process improvement initiatives run projects of organisational importance guide / mentor the next cadre of Privacy analysts as per Entrust values while being a face of organisation to the wider customer base. The candidate is expected to be an independent self-motivated proactive results-oriented hands-on person always ready to provide guidance to team members and able to define and provide a high level of customer satisfaction through the delivery of world-class support services.

You will achieve through this:

• Leadership - Leading by example with hands-on approach to problem resolution. Sense of urgency when prioritising tasks negotiating with stakeholders and securing agreement from all parts. Persuasive communication across all levels.

• Product understanding - Developing a deep understanding of Entrusts product suite and how it is used by our customers collaborating with support engineers product managers software engineers legal security and mentors. Show confidence when demonstrating Entrusts solutions.

• Customer Experience mindset - Holistic understanding of customer experience and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support adapting your language to fit the audience.

• Problem solving - Manage the end-to-end lifecycle of data privacy requests within the regulatory timelines. Supporting the team as they investigate and fix any issues customers are facing when using our services.

Required Technical and Professional Expertise:

• Fluent spoken and written English.

• Empathy and the desire to help others.

• Sense of urgency ability to prioritise tasks based on business priorities.

• Pragmatic problem-solving skills.

• Can work independently and make decisions even when limited details are available.

• High attention to detail and commitment to handling sensitive data responsibly.

• Strong communication and collaboration skills with the ability to effectively work with both technical and non-technical stakeholders across projects and tasks.

• Diligence patience and friendliness even when things need to move fast.

• Experience as an user of support ticketing systems such as Zendesk Salesforce etc.

Preferred Technical And Professional Expertise

• Previous experience or at least awareness of data protection legislations such as GDPR CCPA CPRA PIPEDA etc how they work and why they are important and necessary.

• Experience in a support or other service-oriented customer-facing / public-facing role.

• Experience in following scripted processes and in logging details as needed.

NO AGENCIES NO RELOCATION

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For US roles or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation contact .

Recruiter: