PPC Specialist for b2b 2, 000 bonus

Location: Lisbon Portugal (On-site)
Languages: Portuguese C2 English B2

Start Date: 22/10

Welcome bonus: 2000 paid in 12 monthly instalments (1/12 per month) during the first year.

Contract Duration: 6 months (with potential extension)

About the Role

Are you passionate about digital advertising paid campaigns and customer experience
Join an international fast-growing environment where you will support B2B advertisers using advanced digital advertising solutions from a leading global technology company (client name remains confidential).

In this role you will act as a trusted partner for advertiserssupporting them with product troubleshooting campaign-related inquiries and platform optimization. This position offers strong exposure to AdTech Digital Marketing and B2B Customer Success making it an excellent step for long-term career growth.

Key Responsibilities

• Take an active role from day one in identifying initiatives to improve service quality and advertiser experience

• Handle and resolve end-to-end product troubleshooting and advertiser support cases across email and chat channels

• Own customer cases and drive resolution by collaborating closely with internal Product Operations and Engineering teams

• Support advertisers with generic technical and product-related questions

• Drive Customer Satisfaction (CSAT) by ensuring service quality throughout the entire case journey

• Provide clear accurate and timely updates at every customer touchpoint

• Ensure adherence to Service Level Agreements (SLAs) while maintaining best-in-class productivity

• Partner with in-house technical specialists to educate advertisers on:

  • Advertising product features

  • Common issue types

  • Best practices for campaign success

Candidate Profile

We are looking for candidates who combine digital marketing knowledge with a strong customer-centric mindset.

Mandatory Requirements:

• Proven experience in paid campaign management

• Degree in Marketing or a related field

• Hands-on experience in Digital Marketing

• Previous experience in a Contact Centre or Service Program within an Advertising Tech environment

• Strong familiarity with social media platforms and a good understanding of digital advertising fundamentals

• Excellent customer service communication and problem-solving skills

• Ability to work independently and collaboratively as part of a team

Working Schedule

Initial Schedule:

• Monday to Sunday 07:00 19:00

• Rotating shifts:

  • 07:00 16:00

  • 10:00 19:00

• 2 rotating days off

Future Schedule (TBC by client):

• 24/7 rotational shifts Monday to Sunday

Compensation & Benefits

Salary Package:

• Base Salary: 920.00 gross/month (paid in 14 months)

• Attendance Bonus: 40.00 gross/month (paid in 11 months)

• Meal Allowance: 7.63 net per working day

Health Insurance:

• Available from Day 1 (monthly payment)

• Free after 6 months of contract

• Enrollment requires a valid NIF and NISS

Why Join Us

• Build hands-on expertise in B2B digital advertising and AdTech

• Work in a multicultural international environment

• Develop a solid career path in Digital Marketing Ad Operations or Customer Success