Portuguese Customer Support – Online Booking

Position Overview
Join an international Online Booking project in Porto and become part of a dynamic customer-focused environment. We are seeking a highly motivated Portuguese-speaking professional who is passionate about delivering exceptional service resolving customer needs efficiently and creating seamless booking experiences.

Key Responsibilities

• Provide high-quality support for online booking inquiries and requests.
• Guide customers through booking-related processes with clarity and professionalism.
• Resolve customer concerns efficiently while ensuring a positive experience.
• Deliver accurate friendly and solution-oriented assistance.
• Maintain a consistently high standard of customer service.

Requirements

• Portuguese: C2/Fluent European and Brazilian Portuguese accepted.
• English: B2 level.
• Excellent communication and problem-solving skills.
• Strong customer-focused and solution-oriented mindset.
• Professional proactive and adaptable approach.
• Valid documentation to work legally in Portugal.

Working Schedule

• Full-time position 40 hours per week.
• Monday to Sunday with 2 rotational days off.
• 08:0017:00: On-site in Porto.
• 18:0003:00: Remote for the night shift.

What We Offer

• Attractive benefits package.
• Performance bonus and meal allowance.
• Holiday and Christmas allowances.
• Comprehensive professional training and ongoing support.
• International and dynamic working environment.
• Career development and professional growth opportunities.

Starting Date: 07 October 2026