Polish & English-Speaking Customer Service Representative

Location: Lisbon Portugal
Work Model: On-site

Are you fluent in Polish and English and interested in e-commerce Join Cross Border Talents as a Customer Service Representative in Lisbon and help customers resolve issues while delivering a high-quality support experience.

• Support users of a leading e-commerce platform through inbound and outbound calls.
• Investigate and resolve issues reported by buyers sellers customers and creators.
• Review order details and check delivery and logistics status.
• Handle customer enquiries within established response times and quality standards.
• Escalate complex cases according to internal procedures.
• Maintain a professional empathetic and solution-oriented approach.

• Fluency in Polish and English.
• Good understanding of e-commerce products services and customer service standards.
• Excellent verbal and written communication skills.
• Empathy sound judgement and effective problem-solving abilities.
• Ability to manage a high volume of customer contacts particularly during peak promotional periods.
• Flexibility to work rotating shifts.

• 24/7 operation Monday to Sunday.
• Rotational shifts and rotating days off.

• The position is based on-site in Lisbon Portugal.
• Relocation support is not provided.

• Gain experience in the fast-paced e-commerce sector.
• Develop your customer service and problem-solving skills.
• Work in an international environment with the support of Cross Border Talents.

Interested in this opportunity
Send your CV to