Payment Solutions Support Specialist

Location: Lisbon Portugal

Training Start Date: 10/09

Are you passionate about delivering top-tier customer support Do you thrive in a fast-paced environment solving customer inquiries with precision and care Join our dynamic team in Lisbon and be part of a global payment solutions project!

• Assist French-speaking customers via phone email and chat resolving inquiries with efficiency and professionalism.

• Provide expert guidance on payment transactions security procedures and account management.

• Troubleshoot technical issues and escalate complex cases when necessary.

• Maintain accurate records of customer interactions and solutions provided.

• Collaborate with internal teams to enhance customer experience and service efficiency.

Compensation & Benefits:

• Base Salary: 930/month (paid 14 times per year).

• Meal Allowance: 7.63 per working day (net).

• Health Insurance: Provided from Day 1 (free after 6 months).

Work Schedule & Flexibility:

• 24/7 Rotational Shifts (including nights & weekends).

• Two consecutive rotative days off per week.

Career Growth & International Work Environment

• Work with a leading global payment solutions provider.

• Career development opportunities in a fast-growing industry.

• Be part of a multicultural and inclusive workplace.

• Fluent French Speaker (C1) with strong communication skills.
  English Proficiency (B2) for internal communication.
• Problem-solving mindset with a customer-centric approach.
• Ability to work on rotational shifts (including nights & weekends).
• Tech-savvy with basic troubleshooting skills.
• High school diploma

1. Application Review
2. Language Assessment
3. Interviews with the Client

Relocation Package:

• Apartment Room with rent for 12 months

Documents Accepted:

- EU ID
- Residence card
- Manifestação de Interesse
- Visas (under consultation)