Operations Customer Expert Spanish Market

Location: Portugal (mainland)
Work Model: 100% Remote with occasional visits to company hubs in Lisbon
Languages: Spanish (Castilian) and English (B1)
Schedule: Full-time rotating 24/7 shifts

Are you passionate about customer service technology and digital entertainment Join Cross Border Talents and help customers enjoy a smooth and positive experience with a leading streaming platform!

• Provide professional empathetic customer support.
• Assist with account management billing inquiries and technical troubleshooting.
• Explain products services and platform features.
• Identify customer needs and provide effective solutions.
• Maintain high customer satisfaction and quality standards.
• Support customers in the assigned language market.

• Fluent Spanish (Castilian) and intermediate English (B1).
• Depending on the assigned market additional fluency in Basque Catalan/Valencian or Galician may be required.
• Strong communication and problem-solving skills.
• Customer-oriented mindset empathy and attention to detail.
• Confidence using digital platforms and computer systems.
• Flexibility to work rotating shifts including nights weekends and public holidays.
• Availability to reside in mainland Portugal.

• Fully remote work within mainland Portugal with occasional on-site attendance in Lisbon when required.
• Paid initial training.
• Furnished company accommodation may be available for eligible candidates living more than 100 km from the workplace.
• Health insurance and meal allowance.
• Holiday and Christmas allowances in accordance with the Portuguese employment package.
• An international multicultural working environment.
• Opportunities to develop your customer service career.

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