Operations Customer Expert – Polish

A leading global customer-experience (BPO) company is growing its team in Lisbon Portugal and is hiring for the role of Operations Customer Expert. You will support pet owners with product questions and enquiries for an international pet-care company. As a Polish-speaking specialist you will be the friendly professional voice of the company for its customers handling contacts by phone email and live chat.

• Handle incoming customer contacts in Polish by phone email and live chat
• Understand each customer's need and give accurate complete answers using the right tools
• Build trust through clear friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality productivity and customer-satisfaction targets

• Native or fluent Polish (C1) and good English (B2) spoken and written
• Excellent communication and active-listening skills
• Strong customer-service and complaint-handling skills
• Genuine interest in pets and animal well-being
• Available for the full 5-day training

• Salary: 1059.34 gross per month with company-provided accommodation or 1318.33 gross per month without accommodation
• Private health insurance

• If you live more than 100 km from the office: airport pick-up and a company room
• Travel costs covered after the 9th month plus a yearly flight home for international candidates

• Location: Lisbon Portugal on-site
• Working hours: MondayFriday 08:0017:00
• Contract: Full-time 12-month contract
• Start: 12 Oct apply now and we will place you in the next available group

Apply with your CV through this listing. A recruiter from BC Recruitment will contact you to talk through the role answer your questions and guide you through the next steps. Our service is free for candidates the hiring company covers the cost.