Operations Customer Expert

Location: Lisbon Portugal
Start Dates:

• 27/07/2026

• 03/08/2026

• 17/08/2026

• 24/08/2026

• 07/09/2026

• 14/09/2026

• 21/09/2026

Join a Global Tech Leader and Build Your International Career!

Are you passionate about customer service and helping businesses succeed Do you enjoy solving problems communicating with people and working in a fast-paced international environment

Join one of the worlds leading technology companies as an Operations Customer Expert supporting small and medium-sized businesses (SMBs) through chat email and phone. Youll help clients make the most of innovative digital advertising solutions while delivering an outstanding customer experience.

This is an exciting opportunity to relocate to Lisbon Portugal work in a multicultural environment and grow your career with one of the most recognized global brands.

Your Responsibilities

As an Operations Customer Expert you will:

• Provide exceptional customer support via chat email and phone.

• Assist Turkish-speaking SMB clients with advertising products and platform-related questions.

• Deliver both pre-sales and post-sales support.

• Help customers optimize their advertising campaigns and achieve better business results.

• Troubleshoot technical and account-related issues.

• Maintain high Customer Satisfaction (CSAT) scores through professional and empathetic service.

• Educate customers on self-service advertising tools and best practices.

• Handle confidential customer information responsibly.

• Resolve customer concerns efficiently while maintaining a positive customer experience.

What Were Looking For

Required Languages

• Native or fluent Turkish

• Fluent English (minimum C1)

You are someone who has:

• Excellent communication skills

• Strong customer-focused attitude

• Problem-solving abilities

• Empathy and patience

• Ability to work independently and within a team

• Fast learning skills

• Professionalism when handling sensitive information

• Basic computer and internet skills

Previous experience in customer service digital marketing or technical support is an advantage but not required.

Salary & Benefits

For International Candidates (Accommodation Included)

1129.34 gross/month

Company accommodation included
Meal Allowance: 7.63 per working day (Meal Card)
Private Health Insurance

Holiday & Christmas Bonuses
Stable full-time employment

For Candidates Without Accommodation

1423.34 gross/month

Meal Allowance: 7.63 per working day (Meal Card)
Private Health Insurance
Holiday & Christmas Bonuses
Stable full-time employment

Paid Training

• Duration: 15 working days

• Schedule: 8 hours/day (starting between 08:30 and 09:30 depending on the training group)

• Training Language: English

• Training Compensation: 92.80 per week

No previous product knowledge is requiredwell teach you everything you need to succeed.

Work Schedule

• 40 hours per week

• 5 working days per week

• 8-hour shifts 1-hour lunch break

• Rotational schedule

• Monday to Sunday

• Operating hours: 07:00 00:00

• Shift schedules provided 4 weeks in advance

Workplace

Modern office located in Lisbon City Centre easily accessible by public transport and surrounded by restaurants cafés and shops.

Relocation Package (International Candidates)

Moving to Portugal Weve got you covered!

Youll receive:

• Airport pick-up upon arrival

• Assistance with all administrative documentation (bank account residence paperwork etc.)

• Initial flight reimbursement

• Annual return flight to your home country (EU only)

• Fully furnished shared accommodation provided

• Welcome kit including bed linen towels and household essentials

Accommodation

Enjoy fully furnished shared apartments with:

• Utilities included

• Wi-Fi

• Electricity

• Water

• Cable TV

Apartments are typically located 2060 minutes from the office and shared with other international colleagues making it easy to settle into life in Lisbon.

Additional Benefits

• Free Portuguese language classes

• Sports activities

• Cooking workshops

• Company events and social activities

• International and multicultural work environment

• Career growth opportunities within a global organization

Recruitment Process

1. CV Screening

2. Online Language Assessment

3. Client Interview

4. Job Offer

5. Relocation Support (if applicable)

Why Join Us

• Work for one of the worlds leading technology companies.

• Gain valuable international experience.

• Enjoy excellent relocation support.

• Live and work in sunny Lisbon.

• Develop your career in a dynamic multicultural environment.

Apply today and start your international career in Portugal!