Operations Customer Expert I

Full relocation to Portugal covered

We are recruiting Customer Support Specialists for the Italian market to join an international support team based in Lisbon. This role is ideal for candidates who enjoy helping customers solving issues with clarity and empathy and working in a structured serviceoriented environment.

As a Customer Support Specialist you will assist users by providing clear information resolving enquiries and ensuring a smooth experience across phone and email channels. You will be the first point of contact for customers offering guidance processing requests and ensuring each interaction is handled with professionalism.

Daily responsibilities include:

• Handling inbound calls and email enquiries
• Providing accurate information and clear guidance
• Supporting customers with accountrelated or servicerelated questions
• Requesting and updating customer documentation when needed
• Processing orders and coordinating followup steps
• Ensuring a positive and efficient customer experience

To be considered for this role candidates must have:

• Fluency in Italian C2 and English B2
• Strong communication and customercare skills
• Ability to work in a structured fastpaced environment
• High attention to detail and problemsolving ability
• Previous customer support experience is a plus

Relocation Package Fully Covered

A complete relocation programme is provided including:

• Accommodation in a company apartment (utilities included)
• Relocation costs and logistics fully covered
• Fully furnished room with essentials provided upon arrival
• Legal and administrative support (visa ID housing etc.)
• Eligibility for accommodation for candidates living 100 km from Lisbon

RELOCATION COVERED 100%

Monthly gross compensation (example for 22 working days):

• Base salary: 776
• Apartment benefitinkind: 200
• Holiday allowance: 64.67
• Christmas allowance: 64.67
• Meal allowance: 154
• Total package (incl. benefitinkind): 1259.34
• Total gross CASH: 1059.34

• Base salary: 1061
• Holiday allowance: 88.42
• Christmas allowance: 88.42
• Meal allowance: 154
• Total package: 1391.83
• Total gross CASH: 1391.83

Additional notes:

• Holiday and Christmas allowances paid monthly
• Health insurance from day one of contract
• Meal allowance paid via prepaid card
• Apartment benefitinkind is taxfree until 31 December 2026
• Income tax varies by personal profile; Social Security is 11%

• 40h/week rotating shifts (24/7)
• 8h/day 1h lunch break
• Portuguese public holidays apply
• Compensation day for holidays worked
• 22 days of annual leave per year
• Modern workplace in Lisbon (Tejo area)

This is an urgent recruitment process with limited onboarding slots. If you meet the criteria and want to relocate with full support please send your CV as soon as possible.