Operations Customer Expert – AI Platform

Are you passionate about cutting-edge tech and next-generation AI innovation Join our team in vibrant Lisbon and support users of one of the worlds leading American AI research and deployment companies!

In this role you will be on the front lines of AI adoption. You will act as a trusted advisor guide and problem-solver for both everyday consumers and business clients ensuring they get the most out of groundbreaking AI tools and products.

• Empower & Educate: Guide support and train users on navigating and maximizing the potential of advanced AI platforms.
• Resolve & Troubleshoot: Investigate technical inquiries account access issues billing and invoicing questions with speed and precision.
• Multi-Channel Care: Communicate seamlessly across digital channels (Chat Email Phone) to deliver a world-class customer experience.
• Drive Quality: Consistently meet and exceed service benchmarks while keeping up with rapid AI product updates.

• Languages: Excellent written and spoken English skills.
• Tech Enthusiasm: A genuine passion for artificial intelligence emerging tech and digital innovation.
• Problem-Solving Skills: Strong analytical thinking troubleshooting ability and sharp attention to detail.
• Customer Focus: Great communication skills and a calm customer-first approach.
• Flexibility: Readiness to work 8-hour day shifts scheduled between 07:00 and 22:00.

• Paid Professional Training: A comprehensive 15-day intensive program (8 hrs/day) covering client AI software product knowledge and customer strategy.
• Work-Life Balance: Predictable day-shift scheduling with zero mandatory night shifts.
• Career Growth: Hands-on experience with an industry-defining AI brand at the forefront of tech history.

Join the AI revolution and help shape the future of tech support! Send your CV or reach out directly to Mohammad Alireza at