Operations Customer Expert – AI Platform & Ad Solutions

Are you passionate about cutting-edge technology and artificial intelligence Join our team in Lisbon Portugal as an Operations Customer Expert supporting a globally recognized leader in generative AI technology and natural language processing.

We are hiring for two specialized tracks:

1. General Platform & User Support: Assisting consumer and business users across billing account management and general product guidance.
2. Ads & Monetization Support: Helping users manage advertising campaigns ad account configurations technical delivery and policy compliance.

• Account & Billing: Troubleshoot account access issues and assist customers with billing and invoicing inquiries.
• User Enablement: Guide support and train consumers and business users on product features and capabilities.
• Quality Resolution: Deliver timely professional and clear solutions across multiple support channels to meet high quality standards.

• Campaign & Ad Support: Investigate and resolve issues concerning ad creation publication delivery and account functionality.
• Policy & Compliance Guidance: Assist advertisers in understanding advertising policies account requirements and platform guidelines.
• Technical Troubleshooting: Identify and resolve technical glitches affecting ad delivery billing or campaign performance.
• Case Management: Escalate complex technical queries to specialized units with thorough documentation while driving first-contact resolutions.

• Languages: Advanced / Fluent level of English (written and spoken).
• Tech Enthusiasm: Strong interest in artificial intelligence generative language models and modern digital platforms.
• Problem Solving: Excellent analytical skills active listening and a proactive troubleshooting mindset.
• Customer Focus: Ability to explain complex digital or advertising processes in clear customer-friendly terms.
• Eligibility: Authorized to work in Portugal.

• Location: Office-based (On-Site) at our modern facility in Lisbon Portugal.
• Schedule: 24/7 rotational shift pattern (40 hours per week 8 hours/day 1-hour meal break). Rotational shift schedules are provided 10 days in advance.

• Comprehensive Paid Training: Intensive 15-day initial onboarding program (8 hours/day) covering software tools client products and channel management.
• Contract Package: Initial 12-month contract leading to permanent employment opportunities.
• Allowances: Paid meal allowance (issued on a prepaid card) plus Christmas and Holiday allowances.
• Performance Incentives: Monthly productivity and quality bonus structure.
• Health Coverage: Private health and dental insurance after contract signature.
• Modern Work Facilities: On-site cafeteria meeting rooms outdoor terrace/balcony and excellent transport connections (metro train and bus stations nearby).