Operational Risk and Permanent Control Officer

We are looking for an Operational Risk & Permanent Control Officer to join the CLM Operations team and play a key role in strengthening the operational risk management and internal control framework. This position requires a proactive and analytical professional who can work autonomously collaborate with multiple stakeholders and contribute to the continuous improvement of risk governance and control processes.

Key Responsibilities:

- Operational Risk Management

• Identify assess and monitor operational risks across CLM Operations activities.
• Develop and maintain Risk Cartography in line with the Groups Risk & Control Self-Assessment (RCSA) methodology.
• Collect analyze and monitor operational incidents identifying trends and recommending mitigation actions.
• Assess risk exposure and contribute to the definition and implementation of risk mitigation plans.
• Support regulatory capital monitoring and operational risk assessment activities where applicable.
• Participate in projects with significant impact on the operational risk and permanent control framework ensuring risks are identified and adequately managed.

- Permanent Control & Internal Control Framework

• Ensure the effective implementation maintenance and continuous improvement of the Permanent Control framework.
• Assess the quality and effectiveness of the control environment monitoring control execution and identifying areas for enhancement.
• Perform reviews and second-level controls to validate the adequacy and effectiveness of existing control mechanisms.
• Ensure regulatory obligations are appropriately covered through the control plan and related monitoring activities.
• Provide guidance recommendations and formal opinions on decisions impacting operational risk management and risk appetite including outsourcing initiatives and transformation projects.
• Monitor the implementation of recommendations issued by Internal Audit Regulatory Authorities Second Line Functions and External Auditors.
• Promote operational risk awareness and a strong risk culture across business and operational teams.

- Governance Reporting & Coordination

• Support risk governance bodies and contribute to the coordination of operational risk and permanent control committees.
• Prepare regular and ad hoc reporting for management and relevant stakeholders.
• Ensure transparent accurate and timely reporting of risk and control information.
• Maintain procedures controls and operational documentation up to date.
• Coordinate the use of internal risk and control management tools ensuring data quality and consistency.
• Track risk indicators remediation plans action items and control recommendations.

Qualifications :

• Bachelors degree in Risk Management Business Administration Finance Economics Engineering Audit or a related field.
• Previous experience in Operational Risk Internal Control Audit Compliance Risk Management or similar functions.
• Strong understanding of Operational Risk Management and Internal Control frameworks.
• Experience conducting risk assessments incident analysis and mitigation planning.
• Ability to interpret regulatory requirements and translate them into effective operational controls.
• Experience preparing management reporting risk indicators (KRIs/KPIs) and risk analysis documentation.
• Advanced knowledge of Microsoft Office tools particularly Excel and PowerPoint.
• Familiarity with risk management internal control governance or audit tools is highly valued.
• Knowledge of banking operations financial services or regulated environments is considered a strong advantage.

Soft Skills:

• Strong analytical and critical thinking skills.
• High level of accuracy rigor and attention to detail.
• Ability to manage multiple priorities in a complex environment.
• Strong sense of accountability and ownership.
• Excellent verbal and written communication skills.
• Ability to build effective relationships with stakeholders at different organizational levels.
• Collaborative mindset and capacity to work across cross-functional teams.
• Proactive approach to problem-solving and continuous improvement.
• Results-oriented attitude with strong organizational skills.

Languages:

• Fluent English (minimum B2/C1 level).
• French is considered a strong advantage.

Additional Information :

• Workplace type: Hybrid position with mandatory on-site onboarding during the first month.
• Location: Lisbon.

Remote Work :

No

Employment Type :

Full-time