Norwegian Speaking Customer Service Specialist

We are seeking a customer-focused Norwegian Speaking Customer Service Specialist to join a global leader in the BPO industry in Lisbon Portugal. Supporting one of the worlds most iconic technology brandsthe largest search engine globallyyou will play a key role in assisting users with inquiries related to product features e-commerce software hardware and connectivity troubleshooting. This is a fantastic opportunity to enhance your CV by working with a globally recognized brand in a vibrant multicultural environment.

• City: Lisbon
• Country: Portugal

• Provide high-quality customer support across multiple channels including phone email chat social media and messaging platforms.
• Handle user interactions regarding pre-sales inquiries general account questions and technical support requests (troubleshooting software hardware and connectivity).
• Maintain a consistent polite and professional brand tone across all communication channels.
• Manage an individual ticket queue efficiently ensuring strict adherence to service level expectations and agreements.
• Coordinate with specialized and backend technical teams to escalate and resolve complex support cases.
• Contribute to overall content quality by reviewing help center materials and suggesting internal process improvements.

• Language Proficiency: Fluent in Norwegian (C1) with a good command of English (B2).
• Technical Comfort: Comfortable navigating computers common support tools and ticketing platforms.
• Core Competencies: Quick problem-solver with a proactive positive attitude and excellent communication skills.
• Flexibility: Adaptable to a shift-based environment including weekends or shift rotations.
• Experience (Plus): Previous experience in customer service or a BPO setting is considered an asset.

• Schedule: Full-time hours operating on flexible shift rotations which include weekend coverage based on project requirements.

• Base Salary: 1500 Gross x 14 months per year.
• Performance Bonus: Monthly performance-based incentive of up to 100.
• Meal Allowance: 7.23 per working day (Lunch allowance).
• Health Coverage: Private health insurance available from Day 1 for a nominal fee becoming completely free after 6 months of employment.
• Environment: Access to a modern centrally located and well-equipped office in Lisbon alongside team benefits and structured career development.

• For Candidates Outside Portugal:
  • Sourcing and placement in a room within a company-managed apartment for 12 months at a fixed subsidized cost of 280 per month (deducted directly from your salary).
  • Reimbursement of your inbound flight ticket up to 400 (paid out on the 6th month of employment).
• For Candidates Inside Portugal:
  • The accommodation option is strictly reserved for applicants transitioning directly to the company from an immediate industry competitor.