Norwegian Customer Advisor in Lisbon

Become part of a supportive customer-focused team where professionalism empathy and exceptional service are at the heart of everything we do. If youre organized solution-oriented and passionate about helping others this is a fantastic opportunity to develop your skills and grow your career.

Role Overview:

As a Customer Advisor youll be the primary point of contact for individuals navigating the home application process. Youll provide guidance answer questions verify application details and help ensure every applicant enjoys a smooth and positive experience.

Key Responsibilities:

• Deliver professional and friendly support via phone email and live chat.
• Assist applicants throughout the home application journey explaining requirements and required documentation.
• Review applications for accuracy completeness and compliance with established guidelines.
• Respond promptly to customer inquiries providing clear information and effective solutions.
• Record customer interactions accurately using internal systems.
• Escalate complex or sensitive cases following company procedures.
• Collaborate with internal teams to ensure efficient application processing.
• Meet service quality standards and response-time goals.
• Stay up to date with project developments company policies and industry best practices.

Requirements:

• Language Skills: Fluent in Norwegian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step Apply today and be part of a team that values innovation and excellence!