Norwegian Customer Advisor for Lisbon Office

The Compensation & Benefits Package

• Base Salary: Typically around 1400/month.
• Bonuses: Performance bonuses of 100 per month are commonly included.
• Meal Allowance: Usually around 150/month.
• Additional Perks: Health and life insurance from day one language training and often relocation packages for international hires.

Work Environment & Schedule

• Work Model: Positions typically start on-site in Lisbon (e.g. in the Sete Rios area) for initial training with a transition to hybrid or remote work after 3 to 6 months.
• Schedule: Many accounts offer a Monday to Friday schedule (between 08:00 and 18:00).
• Accounts: Norwegian speakers often support major global client accountssuch as Beko appliances or leading global retail brands

Key Responsibilities:

• Provide high-quality customer support via inbound calls.
• Analyze and resolve customer inquiries efficiently.
• Provide clear information on administrative and technical topics (products billing etc.).
• Perform accurate data updates in internal systems.
• Escalate complex issues or calls to appropriate departments when necessary.