Nearshore Sector | UEM Engineer Ivanti MDM Administrator

Were looking for a detail-oriented and analytical UEM Engineer / Ivanti MDM Administrator to join our nearshore team based in this role you will be responsible for managing deploying and maintaining unified endpoint management solutions across our organizations corporate mobile fleet (iOS and Android). You will work collaboratively with global IT infrastructure teams to ensure seamless device provisioning security compliance and optimal endpoint performance while supporting our distributed workforce.

• Administer and maintain the Ivanti Endpoint Manager Mobile (formerly MobileIron Core/Cloud) console on a daily basis
• Manage device enrollment and full lifecycle via vendor portals: Apple Business Manager (DEP/VPP) Android Enterprise (Zero-Touch) and Samsung Knox
• Create test and deploy security compliance rules configuration profiles (Wi-Fi VPN Certificates) and user groups
• Handle the packaging deployment and continuous updates for public and internal line-of-business (LOB) mobile applications
• Act as a Level 2/3 escalation point for complex mobile-related incidents performing advanced log analysis (Ivanti Sentry gateways and mobile OS)
• Provide high-touch White Glove support for executive/VIP users requiring rapid technical assistance
• Maintain infrastructure integrations across Active Directory Microsoft Entra ID (Azure AD) PKI SAML and SSO authentication flows
• Monitor iOS and Android ecosystem updates to ensure Day-Zero readiness and compliance
• Document technical processes SOPs and knowledge base articles for L1 support teams
• Support onboarding and offboarding workflows for corporate mobile endpoints

Qualifications :

• Minimum 2 years of proven experience administering MDM/UEM solutions with strong focus on Ivanti / MobileIron (deep experience in Intune Workspace ONE or Jamf will also be considered)
• 3 to 5 years of overall IT experience within Infrastructure or Digital Workplace environments
• Strong knowledge of mobile operating systems (iOS/iPadOS and Android Enterprise) and enrollment architectures (BYOD COPE COBO)
• Hands-on proficiency with deployment portals (Apple Business Manager Android Zero-Touch Samsung Knox)
• Solid understanding of core network and identity services (Active Directory Microsoft Entra ID SAML OAuth SSO PKI/Certificates)
• Familiarity with secure gateways (Ivanti Sentry/Access) and ITSM tools (ServiceNow Jira ITIL processes)
• Excellent analytical root-cause investigation and troubleshooting skills
• Strong user empathy communication skills and fluency in English

Additional Information :

Devoteam Group works for equal opportunities promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.

Remote Work :

Yes

Employment Type :

Full-time