Meta One Customer Support Specialist

Join a global customer support team helping users navigate premium subscription services and innovative AI-powered this role youll support customers across a leading social media and technology ecosystem delivering exceptional service while assisting with account management subscription inquiries technical troubleshooting and product education.

This is an excellent opportunity for customer-focused professionals who enjoy problem-solving technology and helping users get the most from digital products.

• Provide support to premium subscribers via various communication channels.
• Assist customers with account management subscription changes billing inquiries and service-related questions.
• Troubleshoot technical issues and guide users through platform features and tools.
• Conduct outbound follow-up calls when necessary to provide personalized support and faster resolution.
• Educate users on premium features AI-powered tools and product capabilities.
• Identify recurring customer issues and provide feedback to improve the overall customer experience.
• Maintain accurate documentation of customer interactions and resolutions.

• Fluent English (C1 level).
• Previous customer service experience.
• Strong problem-solving and analytical skills.
• Experience with account management and customer support processes.
• Comfortable assisting customers with technical issues and digital products.
• Interest in technology AI tools and online platforms.
• Strong communication and customer engagement skills.
• Ability to work in a fast-paced environment while maintaining high service quality.
• EU work authorization required.

• Full training and onboarding program.
• International and multicultural work environment.
• Private health and dental insurance after contract signature (subject to eligibility requirements).
• Meal allowance card.
• Holiday and Christmas allowances paid monthly.
• Competitive fixed salary package plus performance-based bonus.
• Long-term growth and career development opportunities.
• Modern office environment in Lisbon.

• 40 hours per week
• Rotating shifts
• Monday to Sunday
• Operating hours between 07:00 and 22:00

To apply send your CV to:

Subject: Meta One Customer Support Specialist English Lisbon Portugal