Manager, Network and Infrastructure

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

Five9 is seeking a Platform Engineering & Infrastructure Manager based in Porto Portugal to support the operations reliability and modernization of its private cloud and platform engineering environment. This role sits at the center of local engineering leadership acrosscompute storage virtualization Kubernetes and platform services while helping drive engineering maturity across globally distributed infrastructure teams.

This role is well suited for a technical manager with hands-onexperiencebuilding andoperatingmodern infrastructure and platform engineering environments. The right candidate brings solid platform engineering depth alongsidestrong communication operational leadership and team coordination skills tomaintainstability improve engineering practices and support ongoing modernization initiatives.

The environment includes private cloud infrastructure built on OpenStack and Kubernetes shared platform services Infrastructure as Code CI/CD tooling observability platforms and AI compute capabilities supporting mission-critical engineering workloads.

This is a hands-on operational leadership role. The right candidate will stay close to production operations escalations team execution and platform reliability while building an engineering culture where accountability and operational discipline are thenorm.

What You Will Own

• Operational Leadership: Day-to-day operational leadership for the Portugal-based Platform Engineering & Infrastructure team.
• Cross-Domain Coordination: Coordination and execution acrosscompute storage virtualization Kubernetes platform services and private cloud environments.
• Network & Platform Event Management: Direct operational leadership in detecting triaging and managing responses to critical network and infrastructure events ensuring rapid mitigation and minimal business impact.
• Incident & Change Management: Team execution across infrastructure operations platform reliability incident response change management on-call health and operational readiness.
• Modernization Workflows: Driving Infrastructure as Code automation frameworks CI/CD tooling observability platforms and standardized operational workflows with the team.
• Platform Services Ownership: Operational ownership of core platform services including compute and virtualization platforms storage Kubernetes observability toolingsecretsmanagement CI/CD systems registries and identity services.
• Global Coordination: Coordination and partnership across Network Engineering Security Production Operations Cloud Engineering and global infrastructure teams to align network event handling protocols and post-incident root-cause analyses.
• Team Development: Team mentorship onboarding career development and building engineering capability within the local organization.
• Hands-on Mentorship: The teams progression toward modern platform practices working alongsideengineersday to day to build capability and move operations forward.
• Escalation & Communication: Escalation management stakeholder communication and operational coordination during severe incidents network outages and production events.

What We Require

• Experience: 7 years of experience in platform engineering infrastructure operations DevOps or infrastructure environments.
• Leadership: Experience leading technical teams in a platform engineering or infrastructure environment witha track recordof developing engineers and driving team capability forward.
• Private Cloud & Virt: Solid working knowledge of Linux systemscompute virtualization storage and private cloud infrastructure including hands-on experience with OpenStack or equivalent platforms.
• IaC& CI/CD: Hands-on experience withInfrastructureas Codeautomation and CI/CD operational practices using tools such as Terraform Ansible Git Jenkins GitLab or similar technologies.
• Containerization: Hands-on experience with Kubernetes platforms such as Rancher OpenShift or upstream Kubernetes in production environments.
• Event & Incident Management: Hands-on experience with observability operational monitoring network/infrastructure event management high-severity incident response and SRE operational practices.
• Platform Delivery: Familiarity with modern platform delivery concepts including CI/CD-driven infrastructure workflowsIaCmodule management and platform lifecycle practices.
• 24x7 Operations: Experience working in globally distributed engineering organizations supporting 24x7 production operations and follow-the-sun on-call rotations.
• Stakeholder Management:Strong communication coordination and organizational skills with the ability to manage complex escalations and collaborate effectively across technical teams and leadership groups.
• Prioritization: Ability to prioritize operational work modernization efforts emergency event responses and team support responsibilities in fast-paced production environments.
• Education:Bachelors degree in Computer Science Information Technology or related technical field preferred.

What You Bring to Five9

• Stabilizing Presence: Leadership presence that supports and stabilizes engineering teams during periods of high-stress operational incidents critical network events and rapid modernization.
• Collaborative Mindset: A collaborative mindset focused on accountability clear communication and getting work done consistently.
• Technical Communication:Strong communicationand stakeholder management skills across engineering network operations and executive leadership teams.
• Coaching & Mentorship: Ability to mentor engineers support team growth and reinforce strong operational and engineering practices.
• Composure Under Pressure: Calm decisive and highly effective decision-making during critical network events severe escalations and competing operational priorities.
• Proactive Engagement: Stays close to the team supports engineers directly andmaintainsoperational continuity day to day.
• Process Discipline: Drives execution while reinforcing sound operational processes post-incident reviews and engineering discipline.
• Change Advocacy: Experience leading teams through technical or operational change with the ability to bring engineers along toward automated workflows and modern ways of working.

What Success Looks Like in Your First 120 Days

• Operational Footing: Operational footingestablishedacross incident response network/infrastructure event handling and escalation processes for the Portugal-based team with clear ownership and consistent execution across shifts.
• Global Alignment: Working relationships in place across global Platform Engineering Network Engineering Security and Operations teams with regular communication cadences and aligned event response playbooks running.
• Skills Assessment: An honest assessment of the team completedidentifyingwho has the technical depth and appetite to grow toward modern platform practices automation and advanced incident handling and where the development gaps are.
• Hands-on Upskilling: Engineers actively working towardIaC CI/CD and modern platform delivery skills as part of their day-to-day work with a defined development path in place for the team.
• Automation Win: At least one automation or modernization initiative (such as automated event alerting or self-healing workflows) operational in production by day 120even ifearly stage with a clear path for expanding the work.
• Strategic Roadmap: A documented view of where the teams current platform network observability and automation practices stand and a concrete set of proposals for where to focus next.
• Trusted Leadership: Build trust with the local engineering team throughstrong communication accountability operational support and day-to-day leadership presence.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave Public Holidays

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.