Manager, COA Scoring Delivery & Operations

• Engage with clients and internal study teams to assess scoring needs understand the intended use of scores and clarify study-specific requirements timelines data flows and delivery constraints.
• Evaluate the available scoring methodologies and delivery options and advise clients and internal stakeholders on the most appropriate approach based on the instrument study requirements available documentation implementation feasibility and client needs.
• Serve as a client-facing point of contact throughout scoring delivery.
• Own the operational delivery of COA scoring implementations from confirmed request through scoring requirements test dataset development algorithm implementation validation quality assurance release and hand-off for client use.
• Manage a structured multi-stage scoring pipeline with multiple instruments and studies progressing in and manage delivery risks.
• Provide clear status updates delivery forecasts risk statements and recovery plans to clients and internal stakeholders as required.
• Work with scientific and technical teams to implement AI-enabled and automated workflows across scoring requirements test dataset generation algorithm ingestion and release documentation.

• Degree in Life Sciences Business Operations Project Management or related field.
• At least 5 years of relevant experience in consulting project delivery programme operations product operations clinical or data operations scientific operations or a comparable process-heavy environment.
• Demonstrated ability to assess internal and external customer needs structure complex problems and translate requirements into a practical delivery approach.
• Strong client-centric mindset with experience building trusted relationships advising clients and managing client expectations throughout delivery.
• Experience managing structured multi-stage production pipelines with frequent hand-offs and multiple items progressing simultaneously.
• Strong project management organisational prioritisation and problem-solving skills.
• Excellent written and oral communication skills including the ability to explain technical or scientific considerations clearly and communicate delivery status and risks to clients and senior stakeholders.
• Strong attention to detail and documentation discipline.
• Experience working in regulated validated audit-sensitive or quality-controlled environments.
• Proficiency in Excel and PowerPoint and ability to prepare clear delivery reports trackers client updates and presentations.
• Ability to work independently in a remote environment and collaborate across global teams.
• Fluency in English.
• Knowledge of Clinical Outcome Assessments patient-reported outcomes scoring algorithms or instrument implementation will be advantageous.
• Familiarity with statistical programming or data workflows using SAS R APIs or structured test datasets is an advantage.
• Experience developing or improving SOPs templates checklists workflow controls or other standardized operational processes.
• Prior experience leveraging AI tools and automation for work is preferred but not required.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at .

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At IQVIA we believe that diversity inclusion and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone everywhere. When our talented employees bring their authentic selves and their diverse experiences to work they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise as part of this culture IQVIA is committed to ensuring effective equality between women and men integrating it as a strategic principle in its corporate and human resources policies.