KYC Team Leader

The KYC Team Leader ensures the bank operates in a compliant and risk-controlled environment by overseeing client due diligence activities and leading a team of KYC analysts. This role is responsible for driving quality consistency and timeliness in KYC processes while supporting the organization in understanding its clients assessing risks and meeting regulatory obligations. The position also plays a key role in developing team capabilities improving processes and ensuring alignment with internal policies and external regulations.

Responsibilities 

• Lead a team of KYC analysts to ensure high performance and delivery quality
• Oversee KYC onboarding processes and periodic client reviews (recertifications) to ensure accuracy and compliance
• Review and validate complex client files ensuring completeness and adherence to regulatory standards
• Monitor workload distribution productivity and SLA adherence across the team
• Provide guidance and subject matter expertise on KYC AML and client due diligence topics
• Perform quality assurance reviews and implement continuous improvement initiatives
• Handle escalations including complex or high-risk cases and liaise with Compliance and Risk teams
• Ensure accurate identification and verification of client ownership structures (beneficial ownership)
• Monitor regulatory changes and ensure team processes and procedures are updated accordingly
• Collaborate with internal stakeholders to improve processes systems and client experience
• Maintain oversight of client data integrity in internal systems and reporting

Qualifications :

• Proven experience in KYC AML Compliance or Banking Operations (at least 3/4 years including team leadership or supervisory experience)
• Strong knowledge of KYC AML and regulatory frameworks (e.g. FATCA MiFID AEOI)
• Demonstrated leadership coaching and team management skills
• Strong analytical mindset and attention to detail
• Ability to review and interpret complex legal and financial documentation
• Working experience with Fenergo Excel Power BI
• Excellent communication and stakeholder management skills
• Ability to prioritize and manage multiple workflows in a fast-paced deadline-driven environment
• Problem-solving skills and a proactive approach to process improvement

Additional Information :

(Hybrid work with 2/3 days of work in the office in LISBON per week)

Are you the one!

Send your CV & Join our team!

Remote Work :

No

Employment Type :

Full-time