Klantenservicemedewerker

Position: Customer Support Representative

Location: Lisbon Portugal

Work model: on-site

Employment type: Full-time (6 month contract)

1100 EUR per month (x14 salaries)Complexity bonus of 100
Health insurance
7.63 per day net meal allowance
We are offering a 2000 Welcome Bonus. This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment

DUTIES AND RESPONSIBILITIES:

• Manage both incoming and outgoing customer calls
• Investigate and resolved buyer seller customer or creator issues including order and logistics inquiries
• Reviewe reported cases within established turnaround times and quality standards
• Escalate complex or unresolved issues according to company protocols.

REQUIREMENTS:

• Native/fluent in Dutch Fluent in English (minimum B2 level)
• Ability to listen actively identify apply and explain service with expertise clarity and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations
• Working schedule: Monday - Sunday 24/7 rotating shifts.

BENEFITS:

• Modern office in a city center with open spaces easy to access with public transportation
• Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• And much more!!!