Junior Spanish-Speaking Customer Support Representative

Location: Porto Portugal
Work Model: Onsite
Employment Type: Full-Time

We are looking for a customer-focused and enthusiastic Spanish-Speaking Customer Support Representative to join our team in this role you will provide high-quality support to customers ensuring a positive experience through effective communication and problem-solving.

This is an excellent opportunity for individuals who enjoy helping others thrive in a dynamic environment and are looking to develop their career within an international company.

• Provide professional customer support via phone email and chat.
• Assist customers with inquiries account-related questions and service requests.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions and update internal systems.
• Escalate complex cases to the appropriate departments when necessary.
• Follow company procedures and quality standards in all customer interactions.
• Build positive relationships with customers through clear and effective communication.
• Stay informed about products services and company policies to provide accurate information.
• Meet individual and team performance targets and service level agreements (SLAs).

• Native or fluent Spanish (C1/C2 level).
• Portuguese language skills at B2 level or higher.
• Minimum education: Completed 12th Grade / High School Diploma.
• Previous experience in customer service contact center or support roles is an advantage but not mandatory.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Basic computer skills and ability to navigate multiple systems simultaneously.
• Customer-oriented mindset with a positive and professional attitude.
• Ability to work independently and as part of a team.

• Full-time permanent employment.
• Comprehensive onboarding and training program.
• Competitive salary and benefits package.
• Career development and growth opportunities.
• Supportive and multicultural work environment.
• Modern office facilities in Porto.
• Opportunity to work in an international and fast-paced environment.

If you are passionate about customer service and fluent in Spanish and Portuguese we would love to hear from you. Apply today and become part of a dynamic team dedicated to delivering exceptional customer experiences.