Japanese-speaking Content Moderator – Social Media

CloserHire is partnering with a global customer experience provider in Portugal to recruit a Japanese-speaking Content Moderator for a leading international social media platform focused on short-form video content. If youre detail-oriented adaptable and passionate about maintaining a safe online space this role offers you the chance to make a real impact while building an international career in Lisbon. As a Content Moderator you will play a critical part in protecting users and maintaining the integrity of one of the most popular video-sharing platforms. Youll be responsible for reviewing user-generated content to ensure it complies with community standards and platform policies.

• Location: Lisbon Portugal
• Language: Japanese
• Start date: 17/8

Your Role

• Reviewing videos images text and audio content
• Identifying and escalating content that violates platform guidelines
• Ensuring accurate classification and documentation of moderation decisions
• Handling user-generated reports appeals and feedback
• Collaborating with policy compliance and legal teams for complex cases
• Reporting content trends and contributing to the improvement of moderation processes
• Adhering to a 24/7 rotating shift schedule (including nights weekends holidays)

Your Profile

• Fluency in Japanese (C2 level) and good command of English (B2 or higher)
• Excellent attention to detail and critical thinking skills
• Ability to work independently in a structured fast-paced environment
• Resilience and professionalism when handling sensitive material
• Willingness to keep up with frequent updates in policy and procedures
• Prior experience in content moderation customer service or social media is a plus

What Is Offered

• Permanent employment contract (full-time)
• Holiday and Christmas bonuses paid monthly
• Private health insurance from day one (including dental care)
• Daily meal allowance via tax-exempt payment card
• Modern office in central Lisbon with excellent public transport access
• Reimbursement for travel expenses (up to 200)
• Accommodation support for the first 4 months (up to 400/month)
• Option to live in company-rented fully equipped apartments for up to 14 months 22 days of paid vacation per year (pro-rata in the first year)
• Career growth opportunities and international mobility programs
• Multicultural team environment with social initiatives and employee engagement activities

Relocation

permanent accomodation provided - check project files in drive