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Italian Speaking
Job Location:
Monthly Salary:
Posted:
20 October 2026 (3 days ago)
Posted:
Application Deadline:
17 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Location: Lisbon Portugal
Work Model: On-site
Schedule: Rotating shifts 40 hours per week
About the Role
We are looking for an Italian & English-speaking Customer Service Representative to join an international team in Lisbon. You will be the first point of contact for customers of a leading digital financial services brand resolving queries via chat phone and email.
Key Responsibilities
- Resolve customer queries aiming for first-contact resolution
- Own cases end to end including complex ones
- Support fraud checks disputes and complaints
- Assist vulnerable customers and escalate when needed
Requirements
- Native-level Italian
- Fluent English
- Customer support orbanking experience is an advantage
- Strong communication and decision-making skill
- Willingness to relocate to Lisbon
What We Offer
- Above-average wages and health insurance from day one
- Paid training and onboarding
- Relocation and visa support for international candidates
- Accommodation option and local language classes
- Annual trip home and meal allowance
- Multicultural environment with career growth
Apply
Send your updated CV in English to with the subject line Italian Customer Service Representative Lisbon.
