Italian-Speaking Digital Payments Service Advisor

Location: Porto Portugal (Remote within Continental Portugal)

Contract Type: Full-time

Industry: FinTech / Digital Payments & Mobile POS

Languages Required: Italian (Native / C2) English (B2)

We are Europes leading mobile point-of-sale (mPOS) company revolutionizing payment solutions for small businesses and merchants. Operating across 31 countries we empower businesses with a seamless smartphone-based card payment experience backed by transparent pricing and high-end customer care.

Join our international team in Portugal and help shape the future of digital transactions!

As a Digital Payments Service Advisor you will be the primary point of contact for our Italian-speaking merchants. Youll guide them through device setup troubleshoot technical/payment issues and help them unlock business opportunities with additional services.

• Deliver outstanding omnichannel support (Phone Email Chat and Social Media) to Italian-speaking merchants.
• Troubleshoot technical inquiries related to mPOS smartphone devices accounts and payment processing.
• Identify merchant needs and suggest relevant value-added services/features to foster business growth.
• Collaborate with internal teams (Sales Marketing Product) to optimize customer experience.
• Maintain high quality accuracy and customer satisfaction standards.

• Languages: Native / Bilingual Italian Fluent English (B2).
• Experience: 1 years in Customer Support Contact Center or Client Solutions (preferred).
• Tech-Savvy: Comfortable with smartphones tablets apps and digital platforms.
• Sales & Commercial Acumen: Ability to spot upsell/cross-sell opportunities and suggest tailored solutions.
• Soft Skills: Excellent interpersonal conflict-resolution and active listening skills under pressure.
• Location: Based in Portugal or willing to relocate to Portugal.

• Base Salary: 1000 gross/month (paid over 14 months 14000/year base)
• Attendance Bonus: 50 gross/month (paid over 12 months)
• Meal Allowance: 7.63 / working day (tax-free via Meal Card)
• Comprehensive Health Insurance: Included from contract signing
• Paid Training: 30-day onboarding program (MonFri 08:00 17:00 660 net during initial phase)

• Company-provided shared accommodation for up to 12 months (full details discussed during the initial interview).
• Note: Flight ticket is candidates responsibility.

• Working Days: Monday to Sunday (Rotative 5 days on / 2 consecutive days off)
• Shift Window: Between 08:00 and 19:00 (rotative shifts; flexible up to 21:00 if ever required)

Apply now by sending your updated CV in English or connect with us directly to discuss this opportunity!