Italian-Speaking Digital Payments Service Advisor

Location: Porto Portugal (Remote within Continental Portugal)

Contract Type: Full-time

Industry: FinTech / Digital Payments

Languages Required: Italian (Native / C2) English (B2)

We are a leading provider of innovative financial and payment solutions in Europe transforming how small businesses handle transactions. Operating across 31 countries we empower merchants with seamless payment experiences backed by transparent pricing and high-end customer care.

Join our international team in Portugal and help us redefine the industry standards for service!

As a Digital Payments Service Advisor you will be the primary point of contact for our Italian-speaking merchants. Youll guide them through account setup troubleshoot technical/payment issues and help them unlock business opportunities with our various service solutions.

• Deliver outstanding omnichannel support (Phone Email Chat and Social Media) to Italian-speaking merchants.
• Troubleshoot technical inquiries related to accounts hardware and payment processing.
• Identify merchant needs and suggest relevant value-added services/features to foster business growth.
• Collaborate with internal teams (Sales Marketing Product) to optimize customer experience.
• Maintain high quality accuracy and customer satisfaction standards.

• Languages: Native / Bilingual Italian Fluent English (B2).
• Experience: 1 years in Customer Support Contact Center or Client Solutions (preferred).
• Tech-Savvy: Comfortable with smartphones tablets apps and digital platforms.
• Sales & Commercial Acumen: Ability to spot upsell/cross-sell opportunities and suggest tailored solutions.
• Soft Skills: Excellent interpersonal conflict-resolution and active listening skills under pressure.
• Location: Based in Portugal or willing to relocate to Portugal.

• Base Salary: 1000 gross/month (paid over 14 months 14000/year base)
• Attendance Bonus: 50 gross/month (paid over 12 months)
• Meal Allowance: 7.63 / working day (tax-free via Meal Card)
• Comprehensive Health Insurance: Included from contract signing
• Paid Training: 30-day onboarding program (MonFri 08:00 17:00 660 net during initial phase)

• Company-provided shared accommodation for up to 12 months (full details discussed during the initial interview).
• Note: Flight ticket is candidates responsibility.

• Working Days: Monday to Sunday (Rotative 5 days on / 2 consecutive days off)
• Shift Window: Between 08:00 and 19:00 (rotative shifts; flexible up to 21:00 if ever required)

Apply now by sending your updated CV in English or connect with us directly to discuss this opportunity!