Italian-Speaking Customer Support Specialist remote

Are you fluent in Italian and eager to build your career in vibrant Porto Portugal We are seeking enthusiastic customer-focused individuals to join our international service operations team in Portugal!
In this role you will represent leading global brands across e-commerce travel fintech or digital servicesdelivering high-quality assistance and resolving incoming inquiries across multiple communication channels.

• Customer Advisory: Assist Italian-speaking customers via inbound phone calls live chat and email regarding order updates account management billing inquiries or service details.
  
• Problem Resolution: Identify client needs troubleshoot platform issues and provide efficient accurate solutions using internal CRM tools.
  
• Service Excellence: Deliver empathetic professional communication to ensure high customer satisfaction (CSAT) and loyalty.
  
• Cross-Department Collaboration: Record interaction details accurately and escalate complex technical or administrative issues to specialized internal teams when necessary.
  

• Location: Remote from Portugal
• Schedule: Standard rotational operational shifts (40 hours per week).
  

• Accommodation Provided: Company-allocated room or apartment (with rent and utility assistance included) for candidates moving to Portugal
  
• Flight Reimbursement: Initial flight ticket to Portugal reimbursed after successful completion of the probation period.
  
• Administrative Assistance: Hands-on support with local administrative processes (getting your NIF NISS health center registration and bank account opening).
  

• Salary: Competitive base salary tailored to Italian language profiles in Portugal plus language and performance-linked bonuses.
  
• Benefits: Private health and dental insurance meal allowance vouchers and paid corporate onboarding.
  
• Workplace Culture: Dynamic multicultural environment featuring modern lounge areas free coffee/refreshments regular social events and corporate wellness initiatives.
  
• Career Growth: Clear progression paths into Quality Assurance Team Leadership Training or Operational Management.
  

• Language Skills: Native or Near-Native command of Italian (C1/C2) with good working proficiency in English (B2).
  
• Legal Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Residence/Work Permit.
  
• Soft Skills: Strong verbal and written communication skills active listening abilities and a solution-oriented mindset.
  
• Tech Literacy: Comfortable using multi-screen setups standard computer software and CRM databases (paid training provided).
  

Ready to start your professional journey in sun-drenched Portugal Submit your CV in English or Italian today!