Italian-speaking Customer Specialist

CloserHire is partnering with a global leader in customer experience solutions to recruit Italian-speaking Customer Support Specialists for an innovative mobile payments project in Porto Portugal. Join an international team supporting a fast-growing fintech company that is transforming the way businesses accept payments. Through cutting-edge mobile point-of-sale technology merchants can securely process card transactions using simple smart and flexible payment solutions. With a strong presence across multiple international markets the company continues to empower small and medium-sized businesses through innovation accessibility and seamless payment experiences.

• Location: Porto Portugal
• Language: Italian
• Start date: 3/9

Your Role

• Customer support to Italian speaking customers by phone email chat and social media channels
• Aid our merchants for all questions and inquiries about our products and services
• Actively work on the optimisation of all processes related to our customers to constantly increase the happiness of our merchants
• Closely work with other departments together for example
• Sales and
• Marketing

Your Profile

• Excellent Italian (C1) and fluent English (B2) skills
• Previous
• Contact
• Centre or
• Customer
• Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone tablet or computer is easy for you)
• Excellent language skills in the job language and comfortable speaking and writing in English
• Love to communicate while being easy-going and patient with our customers
• Good and customer-friendly service is the highest priority for you
• Curious and persistent to solve issues
• Organised and can keep a cool head even in stressful situations

What Is Offered

• Excellent remuneration package
• Modern
• Offices in Porto
• Private medical insurance
• Unlimited contract
• Shifts Monday Sunday 40h per week between 08h-19h (8h/day)
• Meal cards
• Performance bonus A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential

Relocation

Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work up to 400EUR. Health Insurance since day 1 for small amount free after 6 months