Italian-Speaking Customer Service Representative

Are you fluent in Italian and English enjoy supporting others and want to work in a role connected to healthcare and medical technology

We are looking for an Italian-Speaking Customer Service Representative to join Concentrix in Porto Portugal. In this on-site role you will support customers in Italian and English helping them with enquiries while delivering a professional attentive and empathetic customer experience.

This opportunity is ideal for someone who enjoys problem-solving communicating clearly and working in an environment where attention to detail and customer care are highly important.

• Welcome bonus available for eligible candidates according to the applicable employment conditions.
• Food allowance provided.
• On-site opportunity in Porto Portugal.
• International and multicultural working environment.
• Opportunity to gain experience in customer support related to healthcare and medical devices.
• Opportunity to strengthen your communication and problem-solving skills.
• Experience working in a role where empathy and customer care are essential.
• Opportunity to develop organizational and information-management skills.
• Experience supporting an international customer base.

Please note that relocation support is not available for this position.

As part of the customer support team you will assist customers in Italian and English ensuring that enquiries are handled with professionalism accuracy and understanding.

Your responsibilities will include:

• Deliver customer support in Italian and English.
• Assist customers with questions and concerns related to the supported products and services.
• Communicate information in a clear and easy-to-understand manner.
• Listen carefully to customer concerns and understand their individual needs.
• Provide relevant guidance and support throughout customer interactions.
• Handle and manage significant amounts of information accurately.
• Organize and prioritize customer cases effectively.
• Approach challenging situations with professionalism and composure.
• Maintain an empathetic helpful and solution-focused attitude.
• Support customers across multiple markets when required.

• Fluent written and spoken Italian.
• C1 level English proficiency.
• Ability to support more than one market when necessary.
• Previous experience in healthcare or technical support is considered an advantage.
• Knowledge of diabetes or medical devices is beneficial.
• Strong communication and customer service abilities.
• Ability to retain and manage large amounts of information.
• Good analytical problem-solving and prioritization skills.
• Strong organizational abilities and attention to detail.
• Ability to manage stressful situations effectively.
• Professional approach when handling disputes or emergency situations.
• Strong active listening skills and empathy when assisting customers.

• On-site position in Porto Portugal.
• Rotational schedule from Monday to Sunday.
• Support operation covering a 24/7 schedule.
• Two rotational days off per week.
• Occasional night shifts between 22:00 and 07:00 may be required.
• Candidates should be comfortable with a rotational working schedule.
• No relocation support available.

If you speak Italian and English enjoy helping others and are interested in developing your career in a customer support role connected to healthcare and medical technology this could be the opportunity for you.

Join an international team in Porto develop valuable professional experience and use your communication and problem-solving skills to support customers every day.

Apply today and take the next step in your customer service career!