Italian speaking Customer Service Representative

• uiries following established company policies and procedures
• Assist with general questions product or service information and basic technical support
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure
• Manage a personal queue of service tickets prioritize tasks and follow guidance from supervisors
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone email chat social media)
• Basic understanding of customer service principles and the ability to follow standard procedures
• Ability to handle technical inquiries and troubleshoot common issues with guidance
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
• Organized detail-oriented and able to manage multiple tasks simultaneously
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!