Italian-Speaking Customer Service Representative
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Job Summary
Location: Lisbon Portugal (On-site)
Languages Required: Italian (C1/Native) & English (B2)
Contract Type: Fixed-Term Contract (6 months)
Training Start Date
- 28 May 2026
Working Schedule
- Monday to Saturday
- Rotational shifts between 07:00 19:00
- Sunday 1 rotational day off per week
About the Role
Join an international customer support team representing a globally recognized home appliances brand in Lisbon.
As a Customer Service Representative you will support customers with inquiries troubleshooting and service-related requests while delivering a high standard of customer satisfaction and professionalism.
This is an excellent opportunity for Italian-speaking candidates looking to build an international career in Portugal within a multicultural and dynamic environment.
Main Responsibilities
- Provide customer support via phone email and chat
- Assist customers with product inquiries and troubleshooting
- Handle service-related requests professionally and efficiently
- Ensure accurate and timely communication with customers
- Maintain customer records and document interactions
- Collaborate with internal teams to resolve customer issues
- Deliver high-quality customer experience and satisfaction
Requirements
- Fluent Italian (C1/Native level)
- Good level of English (B2)
- Strong communication and interpersonal skills
- Problem-solving mindset and attention to detail
- Ability to work in rotational shifts
- Customer-oriented attitude and adaptability
- Previous customer service experience is considered an advantage
- EU citizenship or a valid Portugal residence/work permit is required
Salary & Benefits
- Base Salary: 1000 gross/month (14 salaries per year)
- Meal Allowance: 7.23/day
- Transport Allowance: 20/month
- Performance Bonus: Up to 100 gross/month
What the Company Offers
- Paid training and continuous support
- International and multicultural work environment
- Career growth opportunities
- Stable project with a globally recognized brand
- Modern office location in Lisbon
Recruitment Process
- CV Review
- Language Assessment
- Interview with the Hiring Team
If you are passionate about customer service and would like to build your career in Lisbon we would be happy to hear from you.
