Italian Customer Support Representative Lisbon

As an Inbound Telesales Representative you will handle incoming inquiries from customers closing sales on various mobile SMS and high-speed internet subscriptions and products.
Key Responsibilities:

• Receive inbound calls and interact with customers to understand their new needs and requests.
  
• Answer questions about products and subscriptions providing details and recommendations.
  
• Drive upselling and cross-selling to present the best offers and close sales.
  
• Resolve issues handle doubts and address complaints with strong negotiation skills.
  

• Dynamic sunny and highly proactive personality with the ability to handle rejection.
  
• Strong communication and customer management skills.
  
• Comfortable presenting products over the phone and working in a fast-paced target-driven environment.
  
• Ability to learn software programs and client products quickly.
  

• Total Gross Compensation: 1240.66 per month (includes base salary allowances and company-provided apartment) OR 1040.66 per month (if living independently without the company apartment).
  
• Base Salary: 760.00 (with apartment) up to 931.43 (without apartment).
  
• Bonuses: Holiday and Christmas bonuses split and paid out as monthly percentages on top of your base salary.
  
• Meal Allowance: 7.00 per day (approx. 154.00 per month) paid via a debit card for restaurants and supermarkets.
  
• Health Insurance: Provided from day one of your employment contract.
  

• Accommodation: A fully furnished room in a company-rented apartment (including water gas electricity cable TV and wireless internet) provided for at least the first 14 months.
  
• Travel Perks: Refund of your initial flight to Lisbon plus one free annual return flight to your home country.
  
• Administrative Support: Comprehensive assistance right after your arrival in Portugal.
  

• Schedule: 40 hours per week (8 hours per day plus a 1-hour lunch break) working on a rotational shift pattern.
  
• Days: Monday to Friday (07:0019:00) and Saturday (08:0017:00).
  
• Holidays: Portuguese public holidays apply (with a compensation day if worked under project consent) plus up to 2022 days of paid annual vacation.
  

• Training: Around 10 working days of paid intensive training conducted in English covering software products and customer management.
  
• Contract Structure: Starts with a Selection Agreement for recruitment followed by a 12-month renewable Employment Term Contract upon successful training completion.