Italian Customer Service Specialist – Insurance

Position Overview
We are seeking a highly motivated Italian-speaking Customer Service Specialist to join an international insurance project in Lisbon. This role is ideal for a customer-focused professional who values service excellence clear communication and effective problem resolution.

Key Responsibilities

• Deliver high-quality customer support via phone and email.
• Provide clear and accurate information regarding insurance products and coverage.
• Assist customers with policy cancellations and account-related requests.
• Support insurance brokers with their inquiries and ensure appropriate follow-up.
• Manage inbound and outbound interactions professionally and efficiently.
• Ensure a consistently positive customer experience.

Requirements

• Italian: Fluent/C2 level.
• English: Good level.
• Strong communication and problem-solving skills.
• Professional empathetic and customer-focused approach.
• Ability to manage customer inquiries confidently and efficiently.
• Previous customer service experience is an advantage.
• Valid documentation to work legally in Portugal.

Working Schedule

• Monday to Friday including bank holidays.
• Fixed shifts between 07:30 and 20:00.
• Weekends off.

What We Offer

• Meal allowance and performance bonus.
• Welcome bonus.
• Professional training and development.
• Career growth opportunities.
• International and professional working environment.