Italian Customer Advisor – Digital Banking

Location: Lisbon Portugal

Role: Italian Customer Advisor – Digital Banking

Salary: 905 euro gross per month (this does include also the holiday bonuses) plus free accommodation (so no monthly cost for rent utility bills etc) plus 154 EUR net on meal vouchers Package without accommodation is 1237 euro gross p/m plus meal allowance of 154 EUR net p/m.

Working Hrs: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern between Monday to Sunday from 00:00 to 24:00.

About the role

Join a fast-growing digital banking project that's redefining the way people manage their money. As an Italian speaking Customer Advisor you’ll play a key role in delivering seamless support to customers via chat phone or email. From fraud resolution to account queries you’ll be empowered to handle complex issues end-to-end while ensuring a top-tier customer experience.

Key Responsibilities:

• Resolve a wide range of customer queries via chat call or email with a focus on first-contact resolution.
• Take full ownership of customer issues including complex and sensitive cases.
• Support fraud investigations handle disputes (including chargebacks) and manage complaints with professionalism and empathy.
• Identify and support vulnerable customers escalating cases when necessary.
• Coach and support teammates through knowledge sharing and feedback.
• Adapt quickly to evolving tools systems and business needs.

What We’re Looking For:

• Native level of Italian and fluent English
• Previous experience in Customer Service within the Banking Financial Services or Insurance sectors in Italy
• Strong communication skills empathy and a clear customer-first approach.
• Independent decision-making with the ability to resolve complex cases fairly.
• Adaptability and resilience in a fast-paced changing environment.
• Team player with a values-driven and risk-aware mindset.
• Quick to learn new tools and processes; experience with Slack and GSuite is a plus.

Our Offer:

• Above-average salary package
• Private health insurance from day one
• Accommodation in a fully equipped shared apartment (utilities and cleaning included)
• Annual travel allowance to your home country
• Free item meals: soup bread salad and fruit
• Access to wellness activities and cultural events
• Local language courses
• Legal and administrative support with visas ID and housing
• Professional development through e-learning and career progression opportunities

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV identifying your strengths as a candidate discussing your preferences with you preparing you for interviews and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at

Required Skills:

Customer Service Banking Financial Services Insurance Communication skills Empathy Independent decision-making Adaptability Resilience Team player Risk-aware mindset Slack GSuite Customer support Fraud resolution Complaint management Chargeback handling Vulnerable customer identification Knowledge sharing Feedback