Italian B2B Customer Success Representative – Audio Streaming Ads

Job Overview:

Are you passionate about music digital media and advertising Join the worlds leading provider of customer experience management as an Italian-speaking Customer Success Representative in the beautiful Porto region of Portugal (Vila Nova de Gaia). In this dynamic B2B role you will provide premium first-level support to unmanaged advertisers utilizing a world-famous audio streaming platforms Ad Studio.

What You Will Do:

• Act as a consultative partner for advertisers reaching out via Voice Email and Chat.
• Manage client queries requests and billing questions to ensure a timely world-class resolution.
• Use critical thinking to craft customized thoughtful responses rather than relying purely on templates.
• Master and convey core advertising product knowledge to assist clients with campaign setups.
• Identify sales opportunities and offer proactive support to maximize advertiser success.
• Leverage internal software (such as Salesforce) to log track and escalate technical issues.
• Help mitigate risk by proactively identifying potential fraudulent platform activity.

Requirements:

• Native or flawless written and verbal communication skills in Italian.
• Good professional English skills (B2 level or higher).
• Minimum of 1 year of experience in a digital customer success chat support or similar environment.
• Prior experience with Salesforce case management is considered a strong asset.
• Critical thinker with strong troubleshooting skills and keen attention to detail.
• Highly motivated proactive and easily adaptable to a goal-driven team environment.

Work Schedule & Training:

• Schedule: 40 hours per week (8 hours per day Monday to Friday 09:00 AM to 06:00 PM).
• Paid Training: An intensive 11-day (88-hour) specialized product software and customer management training program to set you up for success.

Compensation Accommodation & Benefits:

• Standard Cash Compensation (Paid monthly inclusive of Holiday & Christmas allowances):

- Option A (With Company Housing): 1040.66 Gross Cash Monthly Free Accommodation.

- Option B (Without Company Housing): 1366.55 Gross Cash Monthly.

• Performance Bonus: An additional monthly variable bonus averaging 200 per month.
• Tax-Exempt Meal Allowance: 7.00 per working day loaded onto a convenient corporate debit card.
• Premium Accommodation Option: Access to a room in a fully furnished company-rented apartment with all utility expenses covered (water gas electricity wifi cable TV) for your first 14 months (available for candidates relocating from over 100km away).
• Comprehensive Health Insurance included from day one of your employment contract.
• Contract Stability: 12-month renewable contract transitioning to a permanent agreement after 2 years.